"Disgraceful customer service. "

Never have I experienced worse customer service. I contacted Keter in December due to my shed door being ripped off by the wind causing damage to the door and the hinges to the point it can be used. They explained due to the damage being because of the weather it wasn’t covered under warranty (which I appreciated even the lock on the door clearly isn’t fit for purpose) they stated however that they would replace the parts as a gesture of good will - great!
However the parts weren’t currently in stock and they don’t have a date when they will be so I should keep emailing to check. I have done this and was getting responded to everytime stating they still weren’t in stock - 3 months later I find that hard to believe.
My last 3 emails have went with no reply - absolutely disgraceful customer service, down right rude to completely ignore emails and in my opinion downright lie about parts stock.
Meanwhile my shed is sitting with 1 door completely off and all of our items open to the elements.
Wouldn’t recommend this company to anyone especially with their inadequate locks never mind their customer service.

"UPDATED. Storage unit, incorrect parts"

Purchased a storage unit to replace our shed, firstly when unpacking, there were no instructions, we had to find online and use an iPad out in the sun to assemble, not easy, secondly, partially built we couldn’t understand why the back wouldn’t sit right, the metal support bar supplied was too long! We had to get the unit built that day, as items from our old wooden shed were to be stored inside, fortunately my husband is competent enough and has the necessary tools to rectify this and we were able to complete the build. I then emailed yourselves, whoever dealt with my complaint didn’t read my message correctly, sending me a link to the instructions online & offering to send out a replacement part! Since then I have had further correspondence with the same advisor who very clearly doesn’t read or well, I am still waiting for a response from your latest communication and my subsequent reply, will I ever get one?
UPDATE: Contacted today by Keter’s Jack McCullum-after sales co-ordinator, who explained to me the initial confusion when a customer advisor responded to my website enquiry. Jack took onboard my comments relating to the rear metal bar being too long and will feed this back, he is now processing a small payment as goodwill gesture. Thank you.

"Changement d'avis "

J'ai récemment laisse un mauvais commentaire a propos de keter suite à un achat en ligne.
J'ai eu le service client a plusieurs reprises par téléphone ou mail.
Il s'avère que je me suis trompée. J'ai reçu la bonne marchandise mais pas le bon manuel de montage.
Durant cette période, le service client s'est montré réactif et a proposé des solutions.
Je présente mes sincères excuses pour cela.
Le coffre semble de bonne facture

"Not designed or tested for UK climate or gardens"

Bought a large outdoor storage box for storing bird seed in the garden. Within a year had been eaten up by squirrels and mice. Warranty claim was rejected with staff being very rude not expecting there to be squirrels in a garden. Would not recommend as an outdoor product. Given they use their same plastic for all their products I would worry spending a lot of money on their plastic sheds only to have gaping holes within a year in the UK climate.

"Great After sales once I complained"

I purchased 2 sheds from a retailer. The first one went up well until it came to the rear roof panels when one broke putting it under the lip at the rear. To avoid a repeat I cut the other rear one. I didn't want the same with the second shed so completed the form on the Keter website asking for advice on how to fit those panels and attached photographs as asked. After several days I received an email that the parts I requested were not in stock. Clearly, my email had not been read. I rang and finally spoke to someone and asked him to read my email. He said he did but told me the parts were not in stock so clearly hadn't. When he finally read it he said it was my fault for putting the part numbers in. He didn't seem to be aware that the form requires those in all circumstances. I finally was contacted by Jack Collins of After Sales. He looked into it and apologised profusely for the abysmal [my term] service. He promptly sent me replacement panels for the ones that had broken and new gable ends which arrived very quickly. He also gave monetary compensation for the poor service. This would have been 1 star but Jack boosts it to 4 star.

"What utter rubbish"

What utter rubbish. The wind broke the entire shed before it was fully assembled (only the roof still needed to be done). What a waste of money. I would give it 0 stars if I was able

"Keter are good, but their courier was terrible."

Updated- Brought a shed and shelves online. Received an email saying it had been sent to the courier. (DX delivery) Who then messed up delivery 3 times. Meaning I was off work 3 days for nothing. Then they only delivered the sleeves. They then said I needed to speak to keter. The keter helpline wasn't the best (was caught in a loop) but I emailed them and I got a call back that day. Keter are good but the courier was terrible.

"Keter artisan 77…"

J'ai acheté au weldom de L'ile-rousse un abri keter artisan 77.
Je ne suis pas très doué en bricolage, mais je voudrai dire que la notice et la facilité de montage, restent pour moi le meilleur montage que j'ai effectué. Facile, compréhensible, acastillages de qualité.
Je recommande ce produit.

"Geweldige service!"

Het gaat om Keter Benelux B.V. uit Rijen (NL).

De vergrendeling (onderdeel W26H) van mijn Keter Store It Out XL uit 2013 was afgebroken.

Een e-mail naar klantenservice van keter.com resulteerde in een verzoek tot het opsturen van foto's, waarna ik het onderdeel ontvangen heb zonder verdere kosten!

Mijn box kan weer even mee, maar in de toekomst zal deze zeker vervangen gaan worden door een nieuwe Keter, ook omdat de box uitstekend bevalt.

"A prompt response from After Sales team saved the day."

We ordered and paid for a medium size shed on 26/03/24 and are still awaiting a delivery date. On 5/4/24 we emailed Keter to ask when the shed would be delivered and were told that our query would be passed to the courier? To date we are still waiting for our shed and communication for Keter or the courier as to when the shed should actually arrive. The contact telephone number for Keter just goes straight to voicemail making it impossible to communicate with this company. Poor service Keter considering the money we are spending.
Please note: Since I posted this review the after sales have kindly contacted me to listen to my feedback and explain their delivery processes. Our delivery has now been arranged.