"No communication"

No communication, now outside of its 15 day max delivery schedule when ringing customer services they want me to chase after the courier? this is a very poor experience with this company.
Update: Had 2 follow up telephone conversations 1 with a another customer service agent who had the delivery company ring me within an hour and arrange delivery and the 2nd with a after sales customer service coordinator who apologised and explained really well next steps. Bottom line I’ve now got my delivery date although has taken 22days and an apology.

"Problem solved"

I bought a Keter store it out midi back in December 23.
One of the hinges was broken, so I contacted customer service who promised to replace the door once they had one in stock. 3 months later with no further response, I contacted the escalation team. Jack called and within a week the problem was solved. thanks to Jack, Keter`s customer service is now excellent and well deserving of 5 stars

"Darwin Sheds."

Darwin Sheds.
I purchased a 8 x 6 and 6 x 4 Darwin Shed where the side panels started to split.
I was unable to get the panels secured prior to the storms earlier this year, which resulted in the 8 x 6 shed getting destroyed in the wind.
I contacted the customer service department who either failed to respond to emails in a timely manner or failed to answer phone calls, when they did respond they just gave excuses as to why it was not their responsibility as they don’t give warranty for weather damage.
Eventually I came across Jack McCallum in the customer escalations who phoned within a couple of hours after logging my complaint, he listened to what had occurred and sent me 4 x new side panels and a full refund for the 8 x 6 shed.
Thankyou for listening to my issues and sorting out Jack

"Ordered spare parts of shed then needed…"

Ordered spare parts of shed then needed two more pieces, came very quick, quick response, very professional brilliant

"Habe eine Gartenbox bestellt"

Habe eine Gartenbox bestellt. Lieferung mit Hermes top, vielleicht etwas lange Lieferzeit. Aber die Sendung und die Ware sind in Ordnung, darauf kommt es an. Gleich aufgebaut, ohne Probleme.

"My keter jumbo was broken in to and the…"

My keter jumbo was broken in to and the lid bar completely broken.
I contacted keter and spoke to a Eddie Dean, who sent me a replacement within a few days.
I am extremely grateful to have my unit secure again.

"Replacement Hinges for 1200 Litre shed"

I emailed Keter to see If I could purchase some replacement hinges for my shed. They replied saying they don't sell replacements however they'd send me some free of charge. Days later they arrived and my shed Is now like new again. Amazing company and customer service. Special thank you to Eddie. Cheers mate.

"Regretful purchase."

I have had my shed a year now. It was the second attempt to deliver. They just cancelled
at short notice for the original date.
I had parts missing, a damaged roof part and two scratched doors. The base is brittle and collapsed and I have now boarded it with wood to ensure it won't happen again. (Nothing heavy on it)
I was promised the parts and door would be replaced. A year later I am still waiting.
Good luck to anyone who is promised anything by this company. From parts to qualify.
The after sales service is poor. A culture of dealing with complaints rather than resolve them
I have contacted Keter recently and once again informed they will look into it, but nothing happens.
I have now given up and have to put it down to a life lesson and regret my purchase.

"Outstanding Customer Service: Jack at Keter UK Sets a New Standard"

I recently had the pleasure of experiencing the best customer service I've ever received, thanks to Jack at Keter UK. From the outset, Jack demonstrated a level of professionalism and dedication that is truly rare.

My case was quite complex and involved numerous issues with a product I had purchased. Despite the confusion and delays, Jack handled everything with remarkable patience and care. He took the time to thoroughly understand the situation, ensuring every detail was addressed comprehensively. His clear and prompt communication was a constant reassurance throughout the entire process.

Jack's approach to problem-solving is nothing short of exemplary. He meticulously investigated the issues and provided a solution that exceeded my expectations. His commitment to resolving my concerns was evident throughout. This action was a testament to his and Keter UK's dedication to customer satisfaction.

Moreover, Jack's ability to maintain a positive and courteous demeanour even under challenging circumstances, was incredibly impressive. His emails were not only professional but also personal and empathetic, reflecting his genuine concern for the customer. His willingness to go above and beyond highlighted his dedication to providing a comprehensive and satisfactory resolution.

In an era where good customer service is hard to come by, Jack stands out as a beacon of what true customer service should be. His attentiveness, professionalism, and genuine care have left a lasting impression on me. I am immensely grateful for his assistance and cannot praise him highly enough. If every customer service representative were like Jack, the world would undoubtedly be a much better place for consumers.

Thank you, Jack, for turning a frustrating situation into a positive experience. Your exceptional service has not only resolved my issues but has also earned my trust and loyalty to the Keter brand.

"Prullaria"

Vorig jaar een Keter buitenkast gekocht. Het viel op dat de kast uit flubberig materiaal bestaat, dwz. Weinig grip van de schroeven. Ik had er wat hout in opgeslagen, maar daardoor gingen alle kanten uitlubberen en het was niet eens veel hout.. De deuren gingen niet goed dicht en nu is ook nog eens een draaipunt van een scharnier finaal afgebroken. Kortom, voor € 400,00 een prul artikel gekocht en ik geef hem mee met het grof vuil. Dit is beantwoord door Keter in het Engels en op 14 mei 2024 doorgestuurd aan de Nederlandse afdeling en op 25 juni 2024 heb ik van hen geen enkele reactie mogen ontvangen. Zo blijkt dat bij Keter dus te gaan. U bent bij deze dus gewaarschuwd