"Nie wieder einkaufen 😡😡😡Finger weg😡😡😡"

Nie wieder einkaufen 😡😡😡Finger weg😡😡😡

"Issues, but customer service solved them"

This is an edited review, upgraded after customer service intervention. A part of my item was missing.
Initially I was dismissed by the customer service rep. But after a more senior rep was made aware of the problem, the team went above and beyond to solve the problem. The unit is good, the problem is solved, and everyone is happy now.

"Damaged Keter Nova lid"

My Keter Nova lid was damaged in February and I sent photos to Keter to show them the defects with the lid and they agreed to replace it free of charge and after numerous phone calls to Keter I am still waiting for the replacement lid it is now the 14th June and I still haven't received the replacement lid the last call I made I asked to speak to a manager and I am still waiting to speak to someone I don't think this customer service is acceptable.

"Geweldige service!"

Geweldige service!
Het gaat om Keter Benelux B.V. uit Rijen (NL).

De deksel van onze Keter Brushwood Opbergbox - 570L zat kapot in de doos.

Na het invullen van het contactformulier van de klantenservice van keter.com waar je direct foto's kunt bijvoegen, kreeg ik binnen 2 dagen bericht dat het vervangende onderdeel zonder verdere kosten toegezonden zou worden! Dat gebeurde binnen een paar dagen alleen helaas deze deksel stond helemaal bol.
Ik heb de antwoordmail van de vorige keer beantwoord wederom foto's toegevoegd en opnieuw kregen wij binnen een paar dagen zonder verdere kosten een nieuwe deksel.

Onze box kan nu gelukkig in gebruik genomen worden ter vervanging van een soortgelijk model van Keter waarvan we ruim 15 jaar veel plezier gehad hebben.

"poor quality "

Ordered califonia Garden set, apon unpacking and building, items within sealed packets damaged and broken. Must have been packed and sealed damaged at factory. Items damaged in transit, table top damaged, items are poorly protected within box's. Customer services only open ,9am until 4pm mon/Fri. Requested a returned of items due to poor quality. Received a call from courier to collect, nothing from keter customer services. Very bad...

"If I could give this company no stars I…"

If I could give this company no stars I would.
Worst customer service ever. Told me to call a different number for delivery when I rang said delivery team is in training till 17th June I called o. The 13th.
For a stress free life AVOID

"Awful customer service"

I ordered a Keter Nova storage box. Upon emptying the box I noticed that one of the side panels had a part snapped off. It was laying in the box as I removed the part. I tried to phone Keter, the phonelines are offline. I tried to email Keter, the online contact form isnt working. It was only through Trust Pilot I could find a contact address. What a hopeless company. Best avoid.

I have contacted ceuk two days ago but am yet to receive an acknowledgement or reply.

"Unhappy customer due to repeated damaged items"

I have purchased a Keter California 5 seater sofa set from Argos. On receiving the original delivery, the 2 chairs were both damaged. The box was intact so it appears the chairs were packaged and dispatched damaged. Argos arranged a replacement which I’ve waited a week for and today the replacement chairs have also arrived damaged, again with a perfectly intact, undamaged box so again appear to have been packed and dispatched damaged. Keter customer services very unhelpful. Not happy as now have to wait up to another 15 days for a replacement which will no doubt probably arrived damaged again!

"Keter Customer Service Nil Points!"

On the 27th April 2024 I reported to Keter that we had a damaged part to our Keter 6x8 ft Darwin shed. They gave me a case No - A case has been created for your inquiry: 01120774.
After over a week of not hearing anything, I contacted them to be told they had no replacement parts, it would be placed on back order or we could send the shed back complete. My husband had already started to assemble it & thrown away all packaging. So I instructed them that we would wait for the part. The Darwin shed has been back in stock online, but still not heard anything. So we have a shed with a door that will not lock properly.
I have emailed them further & not had any correspondence back, thus resulting in my negative feedback. I will never purchase from Keter again!

"KETER customer service non existent"

KETER.. customer service non existent. This is my second review on trust pilot highlighting the broken doors on my shed thats less than 1 year old as i feel its the only way in which i can get a response. You told me to email your escalation team which i did i was hoping this would be the start of having the problem fixed.. but once again nothing. KETER come on, this is absolutely ridiculous. PLEASE dont tell me to email escalations again.. all i have from KETER is a broken shed and no answers !!