"Following my recent negative review re…"

Following my recent negative review re Keter products, I am pleased to report that following a call from Jack, and subsequently from Stacey, I have been treated most fairly and my problems totally resolved. This ties in with my previous dealings with Keter in the past. I am happy to give this most positive review.

"he A midi in and out 7 piece 7 unit only…"

A midi in and out 7 piece 7 unit only has six pieces. 158 euro for this rubbish. I'm not one bit impressed. How can you miss packing one of the most Central parts of it .
Not good enough if could give zero stars I would only your not given the option to .
Terrible product Terrible manufacturers. Don't know of the product is any good . Because it's unusable. It seems to be a constant issue with keter products. missing vital components . You only have to look at all other reviews. Missing vital parts NOT GOOD ENOUGH 😡

"Purchased an outside storage box"

Purchased an outside storage box, and after 3 deliveries I finally gave up and requested a refund. Although seemingly well packaged, various components in all 3 separate deliveries (by DX BTW) were broken in the packaging. The first one I unpacked completely and itemised the cracked/broken parts (4 in total), the second I opened the package and gently started to slide the contents out only to notice various broken plastic pieces falling on the floor so I immediately packed up again. The third package showing no signs of damage on the outside whatsoever I gently turned over 180 degrees and that could hear broken pieces inside already I opened the top and leaned it up so that the pieces could fall out and take a photograph and packaged it back up and asked for a refund. This is a real shame as I really wanted the box and I gave it every opportunity but in my opinion the plastic that these boxes are made of whether this is a bad batch or not I'm not sure to me seems far too fragile I'm sure once the boxes are put together they are strong enough, but in their component form and in transit they are far too brittle. My advice to anyone purchasing one of these boxes is to gently roll the package over before even opening it and listen for broken pieces as they are real pain to get back in the original box once you unpackage everything. I'm currently on the search for something similar but more robust. I'm quite shocked as Keter has a good reputation.

"ordered a shed from Keter - my advice would be not to bother and go elsewhere"

ordered a shed from Keter. Took the day off in anticipation to receive the delivery. By lunchtime, started to feel anxious that the delivery company hadn't been in touch with me to give me the estimated delivery time, so I rang Keter. Told that my shed wouldn't be coming today and I should have received a phone call yesterday to advise me of the delay. I NEVER received a phone call and would probably still be sat here, completely oblivious to the fact the shed was never coming today. I am so angry that I have wasted a day of precious annual leave and a well known company such as Keter can't even be bothered to ring to advise me of the delay. I could have cancelled my leave. Disgraceful

"Bought a Keter XL Premier Store it out box for…"

Bought a Keter XL Premier Store it out box for my 82 year old mum.This was a total nightmare to erect .Buyers be wary .The parts were unlabled what should have taken 20 minutes ended up nearly 5 hours .Beware of the plastic parts you have to bend into place.This sprang back and knocked me in the jaw causing alot of pain .I was lucky to escape a detal injury .

"MISSING PARTS / TERRIBLE CUSTOMER SERV."

I ordered a shed directly from Keter, the quality didn't seem great, but I was assured this was the best brand for plastic sheds.
My shed only came with 1 of its 2 doors and some other incorrect parts.
The shed is useless without doors as you can imagine. The customer’s services response has been spectacularly terrible. I have been offered either a door in the wrong colour, or a wait of an indeterminate time to get a proper one.
The customer services truly do not care that you have given their company hundreds of pounds for faulty products.

"DONT BUY FROM KETER - Update "

This is the third time when I’m trying to get in touch with Keter. After my initial review I’ve been promised that I will be contacted by the Escalation Team which has never happened. I’m wondering if I will ever get the right leg for the chair or even a reply. The case number assigned 2 months ago was 01132160

UPDATE: Tracy got in touch with me after leaving the 2nd review on Trustpilot! It was quite a frustrating experience to have to wait almost 2 months for someone to get back to me but when they did I felt that I was finally being heard. Tracy’s customer service was excellent, she was quick to respond and very helpful, so thank you Tracy for helping out with the issue!

"Ketter Sumatra storage box (case No 01146609"

Bought an outside storage box from Homebase After assembly found that a corner piece of the lid was missing Contact by phone was fine and customer service good but confirmation by email was hit and miss Could only communicate in reply to one of their emails. All turned out ok as replacement lid arrived about three weeks later.

"Pity Thus matter hadn’t been resolved sooner but we’ll done in the end"

One of the hinges broke on my Keter storage bin 4 months ago and every month since Kim advised that they were waiting on the part as there were none in stock.
I was extremely frustrated and annoyed and after threatening legal action I was given a different email address to contact if I wanted to escalate the matter.
I immediately forwarded all of my previous correspondence and within a couple of hours the matter was resolved by Tracy Bell with a full refund being given.
Thanks Tracy

"I purchased a Keter storage box to put…"

I purchased a Keter storage box to put my wheelie bins in but after a few months the top lid has struts stopped working and made the operation very difficult for me as I have osteoporosis. I contacted Keter who agreed they were faulty and promised to send out replacement parts however I had to keep pestering them as weeks went by without the replacements, eventually months later two struts arrived but sadly were the wrong ones, I contacted Keter again to explain and request the correct parts but this has been ignored now for more than 12 months.