"Broken part on delivery"

We ordered shed 8/8 via waifair website.
Arrived on time.
During building discovered roof part broken.
Which mean we have to wait for replacement of the part none know how long will take anothet off time for delivery etc.We cant use the shed...
Seem they have broken part in each pack so many reviews about it ,but no improvements

"Factor 8x8 Shed"

Factor 8x8. Nice enough shed, with very good assembly instructions.

On mine, one of the floor panels had a lug which had snapped off, this must have happened prior to packing as the broken part was not in the box. It does not however affect functionality. Care also has to be taken when inserting screws as it is very easy to strip the threads.

I am however very peeved that two days after my shed was delivered I had an email from Keter offering £150 off the same shed!

Update 1/8/2024: Excellent customer service by Tracy. All issues resolved. Rating changed from 3 to 5 stars.

"I bought a Keter 265L storage bench…"

I bought a Keter 265L storage bench from wickes! It was only when it was assembled that we noticed the lid of the bench was cracked! I contacted wickes to tell them, but they said that “as the bench had been assembled, they couldn’t replace the lid for me!!!!” After a couple of phone calls to wickes to “chase them up” they said they would contact Keter for me to see if they could do anything! Keter contacted me the same day via email, to ask for photos, part details and an idea how the part had got broken! I replied straight away with all the information that they asked for! I got a reply back the next day saying they had put a new lid in the post to me! The lid came the next day, wrapped securely and not damaged. It’s now assembled on my bench! The bench cost £110 from wickes on line, and it’s a really good bench to sit on, nice and comfortable and loads of storage space inside it! I worthwhile buy! Thank you!

"Very satisfied about the service!!"

Very satisfied about the service!!! This company is very understanding for their clients and also help with the after-service!

"Ordered a Keter California garden…"

Ordered a Keter California garden lounge set from wayfair , it arrived with the box open only to then find we had 2 pks of fixings missing . After contact with wayfair I contacted keter direct , the issue was dealt with promptly, instant reply’s to my emails and I’m happy that in less than 6 hours the missing parts have been posted out . My thanks go out to Anita , Tracy and the team at Keter for 1st call resolution on the issue .

"Hopeless delivery service "

Despite ordering and paying for product on 1/7/24 I've been told on 16/7/24 it'll arrive on 23/7/24!!
Response to keter reply.
By my reckoning 16 days have elapsed and still no product delivered, only another 'expected' delivery date of 23/7/24. Not good enough Keter!!

"They went the extra mile"

I originally gave Keter a very poor review, having had a negative experience with their call centre. I’m pleased to say that Jack from After Sales took the trouble to ring me, apologise and put the situation right. They do care about customer service after all! Thanks Jack.

"A Costly and Frustrating Experience with Keter Sheds-do due diligence!"

I am extremely disappointed with the Keter shed. Our 8x6 shed felt flimsy from the start, with its plastic construction clearly evident. Despite taking our time and following the instructions precisely, the assembly process was a nightmare. The shed requires a perfectly level base, with no room for even the slightest misalignment. As it's made of plastic, it bends easily, which becomes a major issue during the final stages of attaching the doors.

After 7 hours of effort, we discovered that the doors, the most critical part of the shed, do not fit, align, or close properly. The pre-drilled holes allow no margin for error, making it impossible to adjust anything.

When I reached out to Keter with a video showing the problem, they blamed us, suggesting we hadn't followed the instructions and recommending we dismantle and start again. This response was not only unhelpful but also frustrating, as it implies that we hadn't already spent enough time trying to assemble their product. Additionally, the pre-drilled holes offer no margin for error or adjustment, making their suggestion even more impractical.

Additionally, the security feature is severely flawed. While the handle is lockable, all the screws for the hinges are on the outside. This means that anyone with a screwdriver can simply remove six screws and take the door off, rendering the lock useless.

In summary, the Keter shed is a poorly designed, expensive product that does not deliver on its promises. I would not recommend it to anyone.

UPDATE (30th Jul 2024): After the Keter reply to this review I did reach out again a few days later, and got absolutely nowhere. They asked me to identify the fault and tell them what is wrong. Their email customer service is a waste of time, as so many others attest to

"Rubbish customer service."

7 emails, 6 calls and still no replacement box. Expensive product - rubbish customer service.

"I have had 2 keter sheds and they have…"

I have had 2 keter sheds and they have been fine but the lasted 6x5 one is a nightmare, hundreds of screw's and doors that don't fit correctly, this the last time I shall buy now that they have changed the assembly design!!