"IF YOU WANT TO BUY A SHED USE ANOTHER COMPANY "

I ordered a shed for my son who lives in london .He got a delivery date so took the day off work .It was never delivered so wasted a day off work Organised 2nd delivery date nothing turned up after that couldn’t get through to the delivery company they never answer or phone line dead .So I contacted Keter saying I wanted a refund as 3 weeks have passed .I was told a refund would be given when the shed has been returned from the delivery company that was 3 weeks ago and still no refund.I have now taken this matter up with my credit card company to get my refund.if you want my advice DONT USE KETER COMPLETELY WASTED MY TIME AND MY SONS TIME .THEY TAKE YOUR MONEY BUT THEN NOT INTERESTED IF PROBLEMS ARISE .IF YOU WANT A SHED GO ELSEWHERE .

"Go Keter!"

These days, what passes for customer service leaves much to the imagination! Not so with Keter!
I cannot recommend this company highly enough. My storage shed developed a problem in the lid after 5½ years of daily use. After making contact with Keter to see if they could help, they couldn't do enough to rectify the problem. Short story made shorter (due to exemplary CS), I have
a new lid on its way.
Thanks guys :)

"Super Kundenservice!!"

Wirklich ein super Kundenservice!
Samstags einen Schaden gemeldet, Sonntag die Antwort bekommen und heute konnte ich mein KOSTENLOSES Ersatzteil schon abholen.
Ohne großes hin und her und Rechtfertigungen.
Obwohl ich den Tisch bei Amazon gekauft habe.
Rechnung und Foto hingeschickt und gelöst war mein Problem.
Absolut zufrieden!

"Excellent customer service…"

I bought a lounge set and it was delivered quickly and efficiently. Once I unpacked the box I realised the cushions had the anti slip dots missing. Contacted Keter customer service who resolved the issue without any problems and quickly. Would buy from again.

"After a few emails back and forward"

After a few emails back and forward, decided to phone Customer service instead, what a difference in getting issue resolved fast, now my part has been shipped within one day after waiting 3 months. Is good to be able to speak to someone at Customer service rather than automated emails.

"2 months waiting on a missing part"

2 months waiting on a missing part, over £500 and lack of urgencies from Keter, they simply don't care. i will avoid in the future .

"Fabulous company "

Tracy from the After Sales team has been absolutely fantastic in dealing with my issue regarding spare parts.
We have several Keter items and would definitely recommend as they are just brilliant.

"Good Customer service"

There were a few complications with my order. Not direct but from another supplier. But Keter customer service helped resolve them the best they could.

"Love the shed + Spare part"

Love the shed- there was a small piece of damage not covered by the warranty. However as a good will gesture Keter sent out a spare part. Very happy with the result! Thank you to Tracey for sorting this.

"Keter shed replacement "

After months of frustration and stress and not getting anywhere with customer services on replacement parts for a faulty keter shed I escalated the problem higher and within 5 days I have been told I will receive a new shed within 7 days. We use our shed for home dialysis storage and have had so much ruined with all the rain since we first had the shed put up in March but the relief we feel now all thanks to Tracy for acting so promptly!!! Tracy you have been incredibly helpful,understanding and above all else excellent at getting this problem dealt with so efficiently! Thankyou