"Case 01130747- two left doors, awful customer service. "

Ordered a Signature Decocoat Walnut 2020L Pent Garden storage 6x3 ft from B&Q. All went well with delivery. Came to assemble and we have two left doors. Filled in the form on the website and got an email back saying a placement door had been ordered. Case 01130747. good so far. 8 weeks later and we are still waiting for a door. No one ever answers emails. Got through to them on the phone to be told to send another email! Infuriating. I just want the door or a full refund. It's impossible dealing with these people. Sort out this terrible customer service and awful quality control.

Edit: It is now 12 weeks later and despite a promising response from the escalation team, still no door. It would be easier searching for the person with the two right doors and arrange an exchange!

"I have recently bought a Keter…"

I have recently bought a Keter Brightwood storage box via Amazon. When unpacked I discovered that the assembly instructions were missing - everything else was included. I telephoned Keter Customer Service and explained the problem. They were extremely helpful and downloaded the instructions to me via email immediately. The instructions were very clear and I was able to assemble the box without delay. The instructions said that it would need two people in order to fix the lid in place but this is only to keep it in position. I used a wall to assist me and was successful in securing the lid without help. I am very pleased with my purchase and am looking forward to using it.

"3 stars because of many issues with…"

3 stars because of many issues with Keter. Although it is a good quality brand, I feel quality is lacking and communication is non existent.

I have bought two Keter storage boxes in the past and both have been of excellent quality. I bought a Keter 6x8 Manor shed and the quality of the floor panel is absolutely shocking to put it politely. The floor panel is the back panel of my storage box. It's literally two thin bits of plastic only millimetres thick with planting joing the two in the middle. The panel bends at the slightest of weight. This is absolutely ridiculous for the use of a floor panel. While my storage boxes have what is proper heavy duty plastic floor panels. For the money you pay off these sheds they could manufacture the flooring a whole load better. I've had to put cushioned flooring down to prevent any damage to the plastic sheet they call a floor.

The other issue is communication. It's absolutely shocking. The Keter website doesn't move. It sticks on displaying the Keter logo on the contact link and that's all you see. No email address can be found. Their phone lines drop you out because apparently they're too busy. Their Facebook page is unresponsive. I'm still waiting for a reply from two weeks back.

I'm begining to lose confidence in this brand. If you want a durable and heavy duty long lasting shed I would honestly look at another brand.

"Very poor quality and very poor customer service"

Brought a large Keter storage box through Amazon in March of this year (2024)
When it was built it was discovered that one of the gas struts that hold the lid up was not working and therefore the lid was unable to be held in the open position. Following the instructions received from keter with the box that states "if any parts were missing or faulty to contact them directly", this is what I did. I have been chasing them since March (over 3 months now) and I constantly get fobbed off with "its out of stock and on backorder and will be supplied when new stocks arrive"
Surely a company of their size have these parts coming in all the time else how on earth do they produce anything if parts are not available, its now been over 3 months and still nothing and I cant use the storage box as the lid will not stay up. The customer service department are rubbish and certainly don't care about the customer. I strongly advise people not to buy these boxes as the quality and service is very poor.

"Poor communication to start but good overall."

Bought a store it out back in march, when putting it together I noticed that there was some damage to two of the parts, one cracked one broken. I emailed the company with photos and proof of purchase. Said that they would get back to me. Email back later, said that they were out of stock, but would let me know when they were back. Now almost July and I have emailed a few times for updates but not had any update or word on when I can expect replacement parts. If it wasn't for the damage would be a 5 star so far.

Update: following my review on trustpolot the company reached out to me. Issue resolved, good customer service.

"Warranty lies & bad customer service "

Brought an Emily storage and it broke so brought another and that broke. Reached out as it come with ‘warranty’ to be told they no longer stock that item & to take it back. Except problem is, the item is built and won’t fit in my car. Customer service do not reply. Useless company who don’t actually offer the warranty they promise. Never shop with them, better off using eBay

"PROMPT GENEROUS ADVICE AND ASSISTANCE"

I am 80yrs of age and bought a Keter Darwin 6x4 plastic shed in March 2023. I then had to wait for a dry day to empty my old wooden shed into the garage. Then wait for another dry day to demolish and remove the old shed. My son agreed to help erect the new shed but we needed a dry day that coincided with his rest days. I live in rainy Rochdale. In June 2024 he came up and we got stuck in. With 4 sides up we then had to screw the panels together.... There was no screw holes installed on any of the panels. On viewing the Internet it was obvious there should be indentation so I contacted customer relations and was advised to use YouTube!!! I then emailed another department at Keter and within 2hrs received a phone call from Jack. He confirmed my issue and told me he would get a colleague to send me a diagram specifying where I could create the indentation for the screws. The diagram, created by Chris, was emailed the same day and so I was able to mark off the panels. (we had dismantled the shed for fear of storm damage) Next time Andrew was rest day he came up and we got stuck in. Less than 3hrs later, with a break for a bacon sarnie, the shed was assembled and ready for stocking up. My grateful thanks to Jack and Chris for all their help and advice. You are a credit to Keter. Best wishes.. Neil

"My nova storage box arrived damaged so…"

My nova storage box arrived damaged so I contacted Keter customer service by email and phone who were very polite nobody seemed to get a replacement sent out.
Almost 4 weeks after ordering and another phone call I got in contact with Tracy Bell who was absolutely brilliant with in a few days my damaged box was collected and a new one delivered. Well done Tracy Bell you’re a star . 5 star actually many Thanks.

"First class service and very helpful in…"

First class service and very helpful in all aspects

"“Pass the parcel” customer service"

Bought a garden tool shelter with parts missing. Instructions say contact Keter UK, not the retailer. I do that and they want me to open a case by e-mail but say they don’t have any parts in stock anyway and can’t help. I asked to escalate to the manager but was told I must open a case and send the receipt first, otherwise no.

My only recourse now is take the whole bulky item back to the retailer for a refund.

Utterly useless, bureaucratic, “pass the parcel” customer service.