"Absolutely brilliant customer service…"

Absolutely brilliant customer service with prompt responses to emails and replacement parts sent out super quickly to easily fix the issue. Many thanks to
Tracy Bell in after sales...

"Good communication on phone to deal…request for spare parts"

Good communication on phone to deal with my request , this was quickly dealt with , very satisfied

"Keter havebænk med hyndeboks model Jacob. For svag i låget"

Keter havebænk med hyndeboks model Jacob er en meget fin løsning - lige bortset fra at låget ikke kan holde til at sidde på. Vi har nu haft 3 bænke af denne type og alle har samme fejl. Låget er simpelthen ikke konstrueret på en måde så den er stærk nok. Det starter hver gang med en revne i midterlinien ca. 1/3 ind fra hver side. Så bliver låget utæt og "bænken" er ubrugelig.

"Passez votre chemin "

Refus de la commande passée lorsque le carton est arrivé ouvert dans le camion du transporteur ! Une nouvelle commande passée sans notre accord alors que nous avions demandé l’annulation et le remboursement du coup - et depuis le 10/07 nous attendons le remboursement de la commande sans indications précises sur ce remboursement / échanges mails inutiles

"Sur Facebook Marketplace André…annonce jamais vérifier comme Fagor Discount escroc"

Sur Facebook Marketplace André Quatereel Hem 59 détaillant en ligne pour l'entreprise Keter basée à Paris propose l'abri de jardin abri de jardin extérieur Keter Newton au prix de 88 € Est ce de l'arnaque ? Ayant été abusé par Fagor Discount marchandise payée jamais reçue

"This a truly remarkable company"

This a truly remarkable company. I bought 3 store it out midis and the after sales service I have received is absolutely first class. The staff are extremely knowledgable and only too pleased to help. Thank you everyone.

"DO NOT USE THIS COMPANY"

This is my second feedback for this company. They collected our sheds on July 3rd, and we are still awaiting our refund. I have emailed and telephoned. I received an email on July 11th stating it had been passed for processing, but we have still not received the refund.

"Excellent delivery time with…"

Excellent delivery time with outstanding customer service. Contacted re missing parts. I missed a part number on my request, they picked up my error and sent all the parts I needed. Excellent customer care. Would highly recommend this company for outstanding customer care.

"Fatal"

Compramos una caseta de exterior Keter, a través de Bauhaus el 28 de junio. El servicio de entrega nefasto. Al hacer el seguimiento el repartidor decía que estábamos ausentes y es mentira. La entregaron después de 10 días y al abrirla falta una pieza. Su servicio de control de pick ing deja mucho que desear. Hemos reclamado a Bauhaus y, a día de hoy, nadie nos ha solucionado el problema. Habíamos contratado a una persona para el montaje porque somos mayores y no pudo realizar el trabajo pero nos cobró el desplazamiento como es natural... poca seriedad señores de Keter por la preparación de pedidos y fatal en cuanto a Bauhaus que tendría que responsabilizarse del problema y solucionar el tema de inmediato, porque lo que es seguro, es que ambos han cobrado

"Do Not Purchase From Keter"

I ordered a Store It Out Nova Storage Box on the 1st July 2024. What follows is my explanation of why you shouldn't order a Keter product.

The unit arrived seven days later. Keter, for good reason, make it clear in the manual that you should check all the parts. This will be no surprise to anyone who has read any of the other reviews, but the base of the unit had a plastic part that had snapped off, and they had sent two right walls, and no left one. Pretty standard. Keter are clearly in the middle of a huge issue with their quality control (as you can see by the request to email Escalations before leaving a review). My hope was that as this was so common, the next bit would go smoothly.

Sadly not. The required parts were not in stock. I was told these could go on back order, or I could use their collect and replace service. They had my money, I needed the unit, so unsurprisingly I asked for a replacement. They don't make this easy, as you have to send in a full report of the issues, together with photographic evidence. They also require you to package the unit back into the box, which isn't a small feat.

Surely they couldn't mess up the collect and replace service? Again, no surprises here, but Keter have chosen DX as their delivery partner. Twice they showed up at my door, with no email or text as to what day they might arrive, never mind a timeslot. But hey. They are cheap. So that's okay. I wasn't in. When they did arrive (you probably guessed this), they were there to collect, but had no record of a replacement. It had now been over two weeks since the original order. I should say that their staff were very quick to point out that Keter are not an easy company to deal with, so I can't blame DX for this too much.

Back to Keter. No, I'm not waiting in on the off chance, on some random day, a replacement may arrive. I asked for a refund as per the Consumer Rights Act 2015. Surely a company can't mess this bit up? Surely?

Despite asking for a refund on the 16th July, and chasing it every day, I was repeatedly told that customer services cannot process refunds. They can only 'request' it. This was clearly a delaying tactic, and so sadly we got very close to the point of starting a Section 75 chargeback with my bank.

One last go before banks and solicitors get involved. I remembered the Escalations Team. Tracy - thank you. Refund immediately processed. Apology received. Everything that should have happened in the last two weeks, sorted. But here's the rub. It shouldn't need escalations. How do vulnerable customers, those who aren't able to spend the effort chasing Keter, or those who lack the confidence to do so, supposed to get a resolution?

Do not buy from Keter. Just don't.

Order #: GB_060017080
Case #: 01174959