"Excellent customer service."

I needed new hinges for my Store it out Arc storage box. I requested these by email. My request was handled efficiently and I received the hinges without delay. Thank you Keter.

" Lagerschuppen Alto 1400L"

Ich habe den Lagerschuppen Alto 1400L direkt bei Keter.com erworben. Der Artikel kam beschädigt an. Kratzer, Dellen und schließt nicht richtig. Also für den aufgerufene Preis von 400€ absolut inakzeptabel.
Daraufhin wurde der Customer Service kontaktiert und über diesen eine Zusage von einem Preisnachlass zugesichert. Jedoch ist Keter seit dem nicht zu erreichen und antwortet nicht auf Mails.
Die Serviceleistungen ist absolut inakzeptabel.
Ich würde das Produkt nicht empfehlen und der Service ist katastrophal.
Definitiv meine erste und letze Bestellung bei Keter.

"I purchased the Keter Darwin 6x4 ft…"

I purchased the Keter Darwin 6x4 ft shed.
Few problems with this. The outter parts to create the roof do not fit together and do not slot well. It creates big gaps for the roof. Iv tried many ways to try slot it together however its a case of the plastic too is small to allow the other part too slot together.

Secondly I am missing about 15 screws to attach the plastic base to the walls so I can’t complete this part.

You will receive a part called DrMSB which is supposed to slot into the plastic base a then screw to the wall. The space provided in the base is not big enough for this part so I can’t add them either.

The worst part is the door. It’s miss-shaped so it does not fit flush, more of a shove to get it into the gap. The screws provided to attach the hinges are too big to penetrate the metal. I cannot add the door to this shed. The screws have actually damaged the metal holes twisting the metal away but will not go through. I can’t attach the door at all and have tried both sides.

Keter do have a contact us tab on their website but when you click on it, it says loading and never appears, cannot get in contact with them.

Poor quality, not what was advertised. Completely miss sold.

"Part problem"

Service extremely straightforward and excellent. Contacted Keter with a problem. This was sorted out very quickly and efficiently. Very happy with the service they provided.

"Great Products & Service"

We have 5 Keter products and in the main find them great! They are stylish, practical, well designed and easy to assemble with the supplied instruction detail. Unfortunately one of our units suffered some damage and after finding the right people to talk to at Keter, they found a great solution for us. Thank you to the Keter after sales team!

"Company has no way of contacting them!!!!!"

Company has no way of contacting them after purchase without information I haven't got. This means a simple question cannot be answered.

Recommend you do not buy from them.

"The storage box was brittle and flimsy"

The storage box was brittle and flimsy. One side panel was broken on delivery. Keter sent a replacement panel instantly. When we put the box together all went smoothly until we moved it into position when there was a crack very brittle. On complaining Keter had no hesitation in refunding the money. Product 2 star after sales service 5 star.

"Keter Store It Out Max finish"

Purchased the Keter Store It Out Max 1200L from Argos. Had to make contact with the manufacturer due to the plastic having rough edges, probable due as a result of the extraction from the mold. The initial Keter help desk advised to return to Argos, but the unit has been built, so a return is not possible. Although Keter will replace a part, this is the whole unit except for the floor. The original help desk personal was unable or unwilling to provide further assistance. Escalation within the help desk, probable due this original review, has completely resolved the problem. First class service from Jack in the escalation team.

"Excellent customer service and response…"

Excellent customer service and response time! I have an outdoor storage box from Keter, very sturdy and well made, loads of space for storing outdoor items.
I bought it a while before I was able to build it and needed an extra part which they sent out to me within no time. Really easy to use service, friendly and speedy!

"Put the keter 1200ltr storage box…"

Put the keter 1200ltr storage box together, the doors do not line up with the hinge screw holes , there are all pit so the doors can't shut and gaps down the side wich will let rain in , an absolute waste of money, you can't reposition the screws as it will make the holes to big and loose , tried contacting keter with no luck