"Rubbish communication"

Hi , I placed an order and still waiting. Have phoned and left messages on answer phone several times and still no response.Have sent e mails and still nothing. Have requested a refund and would never buy from them again

"Appalling customer service"

Ordered on 1st January. Still nothing 34 days later. Over a month with no communication unless prompted is unacceptable. Judging by the plethora of recent reviews I am one of many customers left high and dry. My order was over £100 and needed for work so I had to source elsewhere.

Customers are generally very understanding in the midst of pandemics and Brexits. Things get delayed and stock supplies can be patchy. But the one thing customers hate is being ignored and GreatArt have done themselves no favours in copy and pasting generic answers both here and on their social media. In mid January I was assured my order was on its way. It obviously wasn’t and there is still no communication and no update. It is not my job to spend time emailing and trying to get through on the phone. It is GreatArt’s job to be on the case contacting their customers.

I have been a customer for many years but this has put me off ever ordering online from them again and I hope is a warning to anyone considering placing an order.

Order No. G3150711

"Waste of time AVOID!"

Waste of time AVOID!

1. Order took 1 month to arrive.
There was no contact regarding a delay initially. I had to keep phoning up and get updates.

2. Most of my order was missing.
After waiting 1 month, most of it wasn't included in delivery. Turns out it wasn't in stock. NO ONE had told me this over the last month, otherwise I would of ordered else where instead of waiting all this time.

I feel really let down by lack of comms.

"Avoid!"

We ordered weeks ago and it's still not received. They're not answering emails or phone. From the fact that they're not communicating and there are so many others experiencing the same problem, they either come clean as to what the issue is or it feels very much like we've been scammed. The project these items were for is at risk of being ruined by this issue.

"Ordered & paid for goods at the…"

Ordered & paid for goods at the beginning of January. Received acknowledgement saying goods were on the way. After 10 days I wrote & had same response. I then wrote to cancel but told I couldn't as the items had been dispatched. I waited several days wrote again & was given DHL tracking number along with the promise it would be delivered "at the end of the week". The tracking number didn't work and after waiting until Tuesday the following week (with the tracking number still not working) I asked for & received refund via PayPal. Still no explanation as to what happened from Great Art.

"Dreadful"

Still no sign of my delivery. Ordered 1/1/2021. It is now 2/2/2021. Keep being told it will be with me by a certain date at the latest and that date keeps changing. Can't even track it. Been told I cannot have a refund because DHL has it. Do they? You say you have spoke to them twice and you promised me dates by which I should receive it. They've been and gone. I want my money back. I have used you in the past but I won't be ever again. Please refund me my money back.

"Really not the best experience"

Really not the best experience. Waiting over 2 weeks for an order they said would be delivered within 5-8 days.
Customer service on answer phone and no response to email.
Contacted PayPal resolution centre and received an immediate response from GreatArt and offer of refund. Suffice to say I accepted.

"Extremly dissapointed with the service!"

Extremly dissapointed with the service!

I placed an order for canvases for a value of 200£ on the 4th of January. (Order nr. G3158309)
On the 15th of Janury I was asked by email if I still require the order and that it will take between 5-8 days to receive it.
The money was taken from my account and now customer service are not replying to my email, neither the calls.
If I wouldn't have been lied to on the 15th of January in regards to the delivery date, I would've cancelled the order as I have a deadline for an art comission.

TERRIBLE CUSTOMER SERCVICE
LACK OF COMMUNICATION
NOT RECOMMENDING!!!!

"0 stars"

I seem to be in the same position as many other customers, l placed an order on the 17th December which l still have not received. Initially l was told it had been delayed due to customs issues, l was then told that it had gone missing in the post. Last Monday l was told that l would receive a refund in 2-3 working days, l haven’t and l just can not get through to anyone now. I placed this order about three weeks before lockdown there should be no excuses.

"Still waiting …"

I’m only on the third week of waiting for my order but find it very frustrating that you cannot leave a message on their answerphone. They say in replies to others that they are responding to e-mails within 48 hours - well NOT mine I can assure you. Will wait another couple of days then raise a complaint with PayPal. I just can’t be bothered any more and will find another business to order from