"I've always been satisfied with buying…"

I've always been satisfied with buying brushes from this company.

"VERY highly recommended"

I was very concerned when I read the reviews about GreatArt on Trustpilot but I decided to place my order anyway, as the oil painting paper in the large size I wanted wasn't available at any other art shop in the whole of the UK. I received a confirmation of my order immediately, and on working day no. 6 after I placed my order, it arrived in perfect condition. The quality of the paper is great and the packaging is too. Having looked back at the reviews on here, if you expect an Amazon-type service where you receive numerous emails about the dispatch and tracking of your item and you want it delivered very quickly then order from Amazon. But if you want high quality art products with a much wider range of choice and you are able to wait a little longer for them to arrive than we have become accustomed to in our fast-paced 'I want it yesterday' society, then GreatArt is exceptional and you will be as delighted with your products as I am.

"Worst service"

horrible after sales service. My item never arrived so i emailed customer service to find out what happened to my package and that i need it urgently for a work trip. The customer service came back to say they can't find a record of my item and that they will get back to me and i replied reiterating that i need it urgently.

After a couple of days still no word so i decided to ask again. They then replied saying that they have problems with their courier and that they are resending it the next day! This is after telling them multiple times that i need the item urgently so i dont see why they can't make the effort to ship it out the same day.

Obviously i was not too happy and i voiced my displeasure only to be replied in a very curt manner by their staff saying that they already told me the item is gonna be shipped the next day like i'm some bumbling fool. I gave up and ordered my item from Amazon not knowing when the GreatArt package will be arriving. That's when i found out that almost all their items are obscenely overpriced!

I've never faced so much grief buying stuff online in my entire life. Never again.

"Excellent Sercive"

Excellent Sercive - THe team is the most incredible with full help as I had to get ready for a show in Saatchi they helped me to get the best products. Thank you.

"rip off phone charges buyer beware !!!"

Really tricky bunch this lot, just had my phone bill that was double the usual amount all because I phoned “great art” firstly to order materials that I then had to chase up as they were very late arriving after the deadline that I had explained to the seller when ordering - so don’t be fooled by the prices these crafty rascals bump it up with the lolly they make cheating you over the phone no doubt orders are deliberately sent out late so us suckers call them up to find out where they are - they must be laughing all the way to the bank - I will never order from them again and there are a couple of hundred artists at my art school and I will warn them all of this sharp practice.

"Poor Online Service"

Ordered a paintbrush from them online, after 2 weeks i had to contact them to find out where it was. Told it had been dispatched and must have been lost in transit so they would send a replacement. Brush arrived a week later, it had simply been put loose in the envelope with no protective cover on the bristles and had a chunk missing from the handle! Very disappointing service, will not be ordering from them again.

"Great store, people and prices"

Great supplies and cool people... Been shopping there for years and always find what I need...

"I could spend all day shopping in there!"

Great shop, it has everything you could possibly want if you’re looking for art materials... as well as free tea & coffee & a loo! (Because of course, you’ll want to spend a long time shopping when you visit, and shops with toilets are rare in London!) They frequently hold workshops in store too,so it’s always worth checking out the upcoming events calendar ahead of a visit

"Excellent quality and a wide range of art materials"

Excellent quality and a wide range of art materials. Nearly everything you could need you will find it. Highly recommended.

"Dreadful service"

Dreadful service. Delivery not by UKMail but by Royal mail with no tracking info. Tried phoning and phone never answered just an awful recorded message. Emptied basket and then received an e-mail thanking me for my order. Plagued by e-mails with so called special offers which is usually a sign of poor service. Will never use again and would recommend that nobody else does.