"GreatArt - my favourite Art shop!"

I have purchased materials from GreatArt both online and instore - shopping at the store in Shoreditch is great because you can see and often test out different products in the flesh; plus the staff are very helpful! I find it useful looking at the different paints and canvases to see how they look in real life as the paints all have tester patches in front of them; often multiple swatches and the downstairs area which is dedicated to canvases and other ways of display art has a canvas wall where you can feel the raw materials. The shop stocks a comprehensive range of materials that any project you are undertaking you should be able to find what you need. I also appreciate the free workshops and space to doodle and enjoy a coffee!

Ordering online is also good because whilst the shop has a lot of products the website has an abundance - there are things on the website I didn't even realise existed materials wise. The range of products is spectacular and I find the site easy to navigate which is great! Plus the promotions are amazing - the prices are already good but the showcase on the homepage of items on sale is really helpful!

If I have had to call customer services because I had a query about a product I have found them to be courteous and helpful at all times.

I've been buying stuff from GreatArt for over 7 years and will continue to by all my materials from GreatArt because they have a great range and prices that are hard to beat!

"This company is absolutely useless."

This company is absolutely useless! EVERY time I order from them I get the same result so I try to avoid them at all costs but sometimes they are the only place that have the items I require.

As usual it has been a catalogue of errors from the get go. No email confirmation of the order, no invoice, no notification that the order has been dispatched, no tracking number, either as a link or on my account page and so on and on. At each and every stage I've had to chase up what's happening with it, they sent some of it which turned up with no notification so I wasn't expecting it... luckily I was home but I've had parcels left in the rain before now which is not good for canvases!

Delivery was supposed to have been handled by UK Mail which is in the process of being taken over by DHL, but they decided to hand my parcel over to Royal Mail and now it's missing! Then I phoned G.A customer services, which is a PREMIUM COST NUMBER I might add, only to get more flannel about depending on when in the day it's handed over to R.M it may delay delivery by another day so now I have no choice but to allow an extra day for something I paid for nearly two weeks ago.

Furthermore, they are VERY sneaky and don't tell you your order isn't coming from within the UK but usually Germany.

The service is shocking and not good enough and I advise everyone not to use them.

"Poor service"

Poor service - I ordered 2 weeks ago and still not received my items as apparently they were returned to the sender. I was not aware that the products were dispatched from overseas either otherwise I would have bought from elsewhere. I phoned customer service and they have assured me my items will be dispatched today and be here in a couple of days but I remain skeptical.

"Saturday and Sunday are not counted as working days for orders!"

They seem to open their shop on a weekend but if you order online they deliver[ they say] in 5-8 days but don't count Saturday or Sunday as days! Thus my order went in on 22nd Sept. [Sat.] and still has n't arrived on 2nd October. This would count as 10 days in a normal person's life. When phoning Cust. Serv. a very relaxed person seemed completely unphased by my disappointment. The goods supplied are a good price but you don't need to want them in a hurry. I mean, they don't manufacture, all they have to do is get them off the shelf and post them. Very poor service indeed.

"Everything you need in one place"

Everything you need in one place. Really nice staff too. Highly recommended

"I have made two purchases with Great …"

I have made two purchases with Great Art both were bad experiences. I ordered some paper which was sent to the wrong address. By the time I had recieved the paper, after speaking to customer servies online and on the telephone, 3 weeks had past. However they were apologetic which prompted me to try again ordering some Canvas which never arrived. I phoned customer services and was told the canvas was on its way back to Germany after failing to deliver. I had know idea it was coming from abroad to begin with. I had know email or tracking details so it was impossible to check where it was. No Sorry we missed you card. Then I was told I had to wait for it to get back to Germany before I could get a refund. Providing tracking details would of avoided this mess up. Also no appology about the canvas.

"Excellent"

Good prices,good range of products and good service.