"Be careful what you order from book…"

Be careful what you order from book outlet. They advertised the special edition of a book and then sends you the normal version. In their FAQ they state that they can't control what cover or if you get spray edges but that's no excuse. If you can't guarantee the spray edges then use the normal image of the book.

When I complained to them about it they said they have no control over sending special editions or normal edition of books. But my question still stands. WHY ARE YOU POSTING SPECIAL EDITIONS OF BOOKS IF YOU CAN'T GUARANTEE THEM? JUST POST THE NORMAL IMAGE OF THE BOOK.

"Sometimes slow but wonderful customer service. "

At first, the Experience was rocky—not all because of Bookoutlet. A mix of holiday hours, the postal strike, Christmas, and Purolator made my experience less desirable.

I made an order on December 18, 2024, and didn't receive it until Jan 13, 2025. I discovered the package was undeliverable in late December and contacted book outlet about changing the address to correct the issue. It took 7 days and a 1-star review on here to get any sort of reply from them.

They reshipped my order and gave me a refund on the books that were sold out with a different address and currier. Then both packages ended up being delivered on Jan 14.

I wanted to send back the one box but they informed me to keep the extra books and if I don't want the doubles to donate them. I thought that was a great idea.... now to find a place that wants romance books.

"Be on the lookout"

Be on the lookout: the additional info including the printing date may be wrong. Example: Turning Angel by Greg Isles. Book Outlet says printed in 2023 -- but the copyright is 2005. Not the first time they've used the reprint date instead of the printing date. Synopses are occasionally inaccurate too. Annoying if you read so much you forget the occasional title.

"I have been ordering from Books outlet…"

I have been ordering from Books outlet from last 3 years and I am glad about it.. the books are always in great condition and delivery is fast.. but 1 thing that outshines most is their impeccable service and commitment.. I am relieved that book outlet is here and I am not emptying my purse on books .. I am getting quality products at very affordable prices.. thank you so much books outlet !!!!

"Fabulous Company"

I am obsessed with this company. I was skeptical when I placed my first order in January 2024 that the books would be torn and dented, but they arrived in perfect or near perfect condition.
I have placed over a dozen orders from their site over the last year after discovering them, and I've only had positive experiences.
Awesome company with good customer service, quick shipping, and amazing prices. Would recommend ordering.

"Jag tror inte dom är kapabla att…"

Jag tror inte dom är kapabla att förbättra sig.
Lars Göransson

"I'll order again"

Fast service, excellent packaging, great selection, and low price. Couldn't ask for more. Free shipping (on orders over $50) was nice too.

"Great 👍 "

Great 👍

I ordered twice through the Canadian website. They shipped fairly quickly and arrived in 5 days from Ontario to BC.
The second time I ordered, I was a bit disappointed that 3 of the books were slightly damaged on their covers but the inside pages were fine. There were 10 books in the box, but I assumed they would package them better but they were just stacking in the box.

When I was in the states and ordered through the American website, my package was lost at a usps distribution center. Eventually it was found like 4 or 5 months later. Book outlet issued me a refund when I reported that the box was lost and at some point usps delivered the box and the books were in good condition.

Overall the customer service for both the American and Canadian warehouses are responsive.

The prices are great if you’re buying a lot at once.

Overall, I would buy more if the selection is better. But I’m pleased with everything regardless.

"Using promotional coupon"

I have made several orders with this company, found the books to be in good shape and always quite fast. In the last order I was so happy to see a coupon for $10 off $50 purchase before August 31 this year. So I just finished making an order for just over $50 thinking that now I qualify for this coupon and I would get my order. BUT when placing order I saw that amount being charged came out to more than previous, before coupon was applied. SO what happened is they are now going to charge for shipping. So order is not placed. That is one hell of a promotion.

"Great service"

Great service, timely and I get all the books I ordered within days! I did get a few books that were damaged a little but it only happened twice but it was nothing concerning. Still a very nice site I will continue to use for my book buying!