"I bought the products for family…"

I bought the products for family Christmas gifts as well as for my house. They look great. Hopefully we won’t have to use them. But feels better knowing we have them.

"Excellent Customer Servicee"

Prepared Hero really stands behind their products! I ordered a pack of eight fire blankets from Amazon at a discount on Black Friday. I only received four blankets. Amazon's only remedy was for me to return the four I received and buy them again at full price. I reached out to Prepared Hero and they made it right! I was hoping a Firefighter-approved company would do the right thing and they absolutely did. I'm super excited to give these to my family at Christmas!

"I know that their products are…"

I know that their products are excellent. I ordered these in November and somehow my order got lost I am still waiting to hear from them as they told me that they had repacked it to reship it. But I have heard nothing. I will continue to email them daily as I have been doing. I hope this gets them in gear. As my Christmas with my family is this coming Sunday the 22nd and I have nothing to wrap as gifts and I gave plenty of time for the product to get here very disappointed

"Ordering was easy and quick"

Ordering was easy and quick. The bundle got me to order 6 (only needed 5), but they are all Christmas gifts except the one for me. Please don't post on FB yet as only 1 has rec'd theirs yet, 1 more AFTER Christmas and the other 4 of the 6 will get theirs on Christmas Day.

"I had a general question and customer…"

I had a general question and customer service responded in a timely fashion . I was afraid that I had opened packaging incorrectly but they advised me that all was ok! Thank you for a great product!

"I saw your ad and was very interested. …"

I saw your ad and was very interested but waited to buy as I gave the purchase more thought. Upon looking for the ad again to try to find the price you offered originally, I was offered the product at varying higher prices in subsequent ads, on Facebook mostly. It was very frustrating and I emailed you for help. That email communication didn't quite help either. Ultimately I finally saw my desired price point and then acted on my purchase finally.
I'll say you were good with finishing up on my purchase and delivery.
Thanks

"Good Experience"

It was an easy purchase process. It seems like it will work great for the small household fires (pot on the stove, or a toaster, etc.) but if you think you will need it over a BBQ grill, you will need to purchase the larger one. I received my Prepared Hero and suddenly had to use it for my grill within the week of it arriving. My grill is small but the Prepared Hero doesn't quite cover it completely and it wouldn't put out the fire.

"Marianne was timely in her response and…"

Marianne was timely in her response and sensitive to my concerns. She recognized my worry that I had received only part of my order and was quick to explain the process.

"Great"

Great! Very helpful and responsive!
Giving fire blankets to my grown children for their houses. Safety! That is what you think about as a grandmother. lol

"Such a great gift! "

We were pleased with ease in placing and receiving these blankets. We are excited to be giving these blankets to our kids who are married and out of the house.  Once a parent always a parent.  Such a great gift!