Prepared Hero

Home & Garden
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798 reviews
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Customer Reviews about

Prepared Hero

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Albert

4.00/5.00

"they arrived in good shape"

they arrived in good shape. I saw they should be mounted, I'll have to think on that.
gifting 2 of them. thanks for your help in getting thses

15/12/2024

NB

5.00/5.00

"Great Customer Service"

I emailed two times asking a question after ordering and receiving the fire blankets. Both times I got a timely response (within 48 hours). This customer service is rare today. It's good to know that after paying for the product, customer service is happy to help answer whatever question you have.
I bought 4 fire blankets and will be giving each of my two adult children one. I think it will be one of the best gifts they will ever receive.

15/12/2024

K Rose

5.00/5.00

"My husband is a former firefighter and…"

My husband is a former firefighter and we both thought this would be a great gift for each of our adult children and their families this year.

15/12/2024

Gay Clifton

5.00/5.00

"I contacted Customer Support about a…"

I contacted Customer Support about a recent issue with an order. I got an immediate response with an apology for the mixup, and they went above and beyond to correct the problem. I have purchased not only the fire blankets for everyone in my family, but now I’m buying the hero sprays as well. I feel so much more comfortable, knowing my family will be safer.

15/12/2024

Barbara

1.00/5.00

"I just placed an order for one blanket"

I just placed an order for one blanket, then agreed to buy one get one free, for the same price but it immediately placed the order without showing me it had placed several other items on my order and charged my card well over a hundred dollars. I thought this company was legit. DO NOT ORDER FROM PREPAREDHERO. What a ripoff. I wonder if I’ll even get one blanket.

15/12/2024

Alberto Galindo

5.00/5.00

"Great product"

Great product! It came well packaged and on time!!

14/12/2024

customer

5.00/5.00

"Great Customer Service!"

I had inadvertently ordered multiple quantities of the fire blanket online. I called Customer Service, the representative immediately revised the order and indicated I would receive a refund. The next day, I received an email confirming the order had been revised per my request and reiterating that I would receive a refund. I was impressed with how easy it was to correct the mistake I had made and the responsiveness of Customer Service, both via phone and email.

14/12/2024

Janice Camplin

1.00/5.00

"WARNING…they’ve charged 5 times the amount on my card and never sent product and won’t return calls or emails."

I placed an order for 4 fire blankets on December 4th, at which point three charges were placed on my card immediately. My order total was $61.95, yet they made three withdrawals on my credit card: one for $171.19, one for $32.09 and one for $66.29
KEEP IN MIND, I’ve never received my order of four fire blankets. I’ve sent four emails to customer service with no response and have called customer service six times and I only get a recording saying they are busy and to use their website.
Pretty sure this is a scam and I'm out approximately $270 and no blankets which were going to be Christmas gifts. I’m ashamed and embarrassed that I fell for this scam…

14/12/2024

Kathleen Sullivan Fierro

5.00/5.00

"Great product"

Great product, good price,quick delivery. We bought one for the entire family.

14/12/2024

Bonnie Davis

5.00/5.00

"Fast and easy."

Fast and easy.

14/12/2024
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