"Ordering was easy; great as a gift!"

Ordering was easy. I ordered the 8-pack of fire blankets and an XL fire blanket. Everything arrived two days after I placed the order. I have given the fire blankets as gifts this year and each recipient has appreciated receiving one. They all have heard of the fire blankets, but never ordered one. They expressed gratitude because now they feel more safe. I ordered the XL and kept one regular fire blanket for myself.

"I order my 1st 2 blankets and paid…"

I order my 1st 2 blankets and paid through PayPal. PayPal sent you the wrong address. I then ordered 4 more blankets again paid through PayPal with the corrected address. But you again shipped them to the first address in MI. I live in Kentucky. I can't even track them. My phone number is 989-254-4428. order # is 0D280537R1484733X. Please help me get these blankets.

"Giving the blanket as Christmas gifts"

Giving the blanket as Christmas gifts. Arrived promptly. Nicely packaged.

"Excellent customer service"

I had some issues with my order (unrelated to the quality of the items) but the team was quick to provide assistance, and went above and beyond to make it right. Thank you Prepared Hero, and especially Marianne, for the excellent customer service and quality product.

"Easy to order"

Easy to order, but more important; it’s a gift that you hope will never have to be utilized, but you’re convinced will do its job if ever needed. Too important to wait for Christmas.👍

"Excellent service from start to delivery!"

I’ve had my eye on this product for a while and I’m so glad I finally decided to purchase. The website had a great deal on a bundle and it couldn’t have been easier. I was shocked by how quickly I received the blankets! Thank you for creating this and offering them at such a reasonable price!

"Ensuring my family is safe"

I ordered eight of these fire blankets for Christmas gifts. I originally was going to buy one for my brother-in-law who has his own food truck and thought it might be handy. He is also a firefighter in this small town of Rumford Maine then I decided everyone in my family could use this

"Very professional and responsive company"

When I made the purchase, I did not realized that it was in USD and I wanted to cancel. I emailed and got a response very quickly and was given 3 options. I took the discounted option and the refund was given within a couple of days. I was extremely happy with how the organization dealt with my inquiry in a timely and professional manner.

"Friendly, fast and efficient customer service"

I was surprised at how quickly and efficiently my problem was solved. Good customer service is such a rare experience these days, but NOT with PreparedHero. I would give them 10 stars if I could.

"I have not received my order"

I have not received my order. I sent you multiple e-mails to follow up my order with the correct address.

Please advise when we'll receive the items total $163.37
Emergency Fire Blanket (8 packs) = $143.92
Fire Blanket Hook = $4.99

Per USPS, they already returned the items to you on 11/21/2024.
We also called multiple times but just received a response to e-mail you

So, please advise.

Looking forward to your response.

Thanks!