"Top Notch customer service"

I ordered 4 fire blankets and somehow 8 ended up being in my cart. Not sure if i accidentally added it to my cart or what happened. I immediately emailed the company. “Reyna” emailed me back with 3 different return/refund options the next day- no questions asked. I emailed her back with my selected option and was immediately refunded. I placed my order after 7pm and received the order literally less than 24 hours later. Fastest shipping ever. Customer service was very helpful and prompt.

"Shipped right away"

Shipped right away! The product arrived even faster than I thought it would. The fire blankets are compact and come in clearly labeled, easy open bags. I purchased the wall hook so my fire blanket is easy to access if we ever need it. It gives me peace of mind and I plan to purchase more fire blankets to give away.

"Order the fire blanket after…"

Order the fire blanket after Thanksgiving. After 6 emails still don’t have any product nor shipping information. After four weeks. When requested, company has not responded with info. They did charge my credit card immediately. Have asked my credit card company to get my refund from this scam company.

"The company responded quickly to my…"

The company responded quickly to my concerns. Also the quality of the products is much better compared to other brands. I bought some from other brands and the fire extinguish blankets were so rough that actually had some fibreglass stuck in my skin and that hurt.

"Scam!"

I ordered four, my credit card was charged, but I have not received order. I cannot reach them by phone, three emails to the support site have been ignored, I feel I have been scammed!

"Feel safer having these "

I've been looking at these for years so was glad to find get 4 deal and gifted one to each of my kids families.

"Fear that package was delivered to the wrong address by shiipping company."

My package was sent to my old address by the post office and I couldn't get it. They were eager to send me another one, but the man who received it gave it to me. I was honored that they didn't doubt I was being truthful when I reported it got sent to the wrong address and humbled when they offered to replace it for me for no cost. It is a great product and being I moved into a one bedroom apartment, I do fear there could be a fire. Thank you guys for being so kind and compassionate and for making an outstanding product.

"Fast prompt service"

Fast prompt service, fortunately havent needed to use the product, but glad I've got them

"Prompt response"

When I placed the order I did not receive a confirmation email. I forgot about it until a couple of days later. I emailed the company and got a response very promptly with a tracking number to follow my order. It was to arrive tomorrow but I found on my porch this evening, a day early!

"Prepared Hero is exactly that"

Prepared Hero is exactly that, My Hero!
Lately had a fire in microwave and needed your blanket.I have ordered for everyone in my family and can’t wait for them to open their gift. This should get a good laugh and be thankful.
P.S. the microwave fire was a warning and we took care of it and the smell.