"Beautiful tiles"

I ordered some samples for a bathroom renovation project - they were sent promptly, and are beautiful great quality tiles. Only problem is deciding between them!

"I ordered a large selection of sample…"

I ordered a large selection of sample tiles....
I am now waiting till my project is ready to order the mixture of tiles that I want.

"Exceptional tiles and service!"

We've just received ur order of Capri tiles from Ca'Pietra - we only ordered them 3 days ago and here they are already!! Absolutely beautiful . . . and not only that, the delivery was well-packaged, not a single breakage, delivered to our home address by a friendly and courteous delivery person. Top quality service - thank you!

"Customer service absolutely second to…"

Customer service absolutely second to none. Thank you. Great tiles, perfect delivery, and coped with my error in ordering without any issue

"Lovely tile samples"

Tile samples all arrived quite quickly, well packaged and with free postage. Very useful service. Thank you

"Nice tiles, but colours off. "

Tiles are lovely, but one of the boxes was a totally different shade. Matt black instead of shiny grey/black.

I contacted Ca’ Pietra with pictures and was expecting them to say they’d send another box for me (as Victorian Plumbing did when the same happened). But they just advised me to buy some stone guard spray from them and spray them when fitted. :o

This was my 10% wastage box out of 18 boxes at £28 each so now I have to hope I don’t waste any tiles. :(

"Good communication"

Good communication, regarding transportation and arrival times. Only on tile broken, so not 5 stars.

"Awful customer service "

Ordered 50 sqm of Marlborough Porcelain Parquet tiles on the 9th of September, via a retail partner (Clapham Park Bathrooms). Was told it would likely come back into stock on the 3rd of October, give or take a few days, subject to change etc, which is understandable. Chased this up all of last week as we need to give our builders and kitchen installers a heads up. Am told today (2nd of October) that the earliest it will be restocked is 14th of October. Called Ca Pietra and spoke to Karen, and explained my dissatisfaction at a) the delay in delivery and b) the lack of communication given the knock-on effects of delaying building works. Essentially zero customer service, blaming it on all on the suppliers and I was on the receiving end of a response in keeping with "tough luck". Have bought tiles from Porcelanosa, Mandarin stone and claybrook for the project and can confirm their customer service is miles better. Terrible experience of ca pietra so far and will avoid in the future.

"No sign of a refund - three weeks after returning unused tiles!"

Still waiting on a refund - it has been three weeks now. The tiles are beautiful, but the customer service leaves a lot to be desired! Despite chasing multiple times by phone and e-mail, and their website saying refunds will be processed within three days of receipt, I am still without my money. I don’t think I will use this company again. This is not an acceptable way to operate a company in 2024.

"Customer service were okay in solving…"

Customer service were okay in solving damaged (stained tiles)

But every sheet of mosaic had unevenly spaced tiles, wonky and just poorly put together

Too late now as fitted but wouldn't buy from them again, for the price per sheet I expected 100x better quality