"Still Waiting for Service Order from Water2Buy"

Hello,
I needed to get my Water2Buy softener serviced and purchased a service agreement from Water2Buy on the 11th of May 2015. I paid EUR150 for the service. I have followed up with Water2Buy on many occasions to find out when this will be done... despite several calls (to its outsourced call centre who have no access to Water2Buy's system) and seven e-mails, I still have not had the service done or any response from Water2Buy. It's now October and I still am waiting.
I would urge caution for customers who will take a risk in parting with you cash before receiving goods from Water2Buy. Buyer beware!!!!
A very frustrated client...
Louise

"Very happy!"

I´m very happy and satisfied with the water softener we bought from Water2buy. It was working straight away after installation. Everybody in the house could see difference.

"Water filter and water softner"

I really rate this company and Steven who provides vital friendly knowledge over the phone to guide you through the process of choosing the correct model water softener and direct cold water filtered drinking water tap and filter. Everything arrived as promised and Steven rung me to offer fitting advice to myself and the plumber to get me up and running. My water is beautifully soft curtesy of the water softener and my drinking water is pleasant with no more lime scale. Top marks to Steven the fountain of all knowledge and an extremely polite friendly Irishman, you are an absolute star.

"Quality softener no issues"

got the AS200 softener, great price arrived next day. easy to install as I used it to replace my old softener literally plug out plug in.

"Excellent service"

I've always found the staff and products at water2buy of the highest calibrer

"Water Softener"

Easy to install and use, apart from topping up with salt can forget it is there. Have had the water softener for six months and it has made a big difference; everything stays clean in the bathroom and kitchen, no more lime scale also, I had a problem with my skin drying out this has completely disappeared since using the water softener, Very pleased would recommend this product, great value for money.

"Great company"

I found this company on amazon where I bought a water softener from them, I've since bought a reverse osmosis system on their website because they send me on a coupon code that gave me a great deal. Very happy with the systems. Never had any problems with the cop any.

"Excellent quality and value"

Excellent quality and value. Best of all, I had a querie about re-gen, and telephoned Water to Buy. I was answered by a human being and was told that an engineer would phone. Without any fuss the engineer called. He asked me to press bottons on thr programmer and give the readings. He assured me that all was correct, and it was.
Very pleased and satisfied

"Late issue of VAT Receipt"

I refer to my review dated 15th. October 2014 and to Water2Buy's response dated 24th. September 2015 regarding the late issue of a VAT receipt.
As stated in my review I required a VAT receipt for submission to Revenue who were auditing my accounts as part of my VAT Returns. Despite my at least 7 phone calls and two-emails I did not receive the required VAT receipt. It wasn't until 2nd, September 2015, some 11 months later, did I receive a phone call apologising for the delay which was then followed by an e-mail with the required VAT receipt.
The comment, "Wowsers! I'd love to see what you rate as 5 star" in Water2Buy's response is inappropriate and unnecessary.
I would also record that at no time did I agree, or suggest, to Water2Buy that having received their apology and the VAT receipt, that I would change my original review, which they alluded to in their response, and this I advised them of in my e-mail of 3rd. September 2015. I also confirmed to them that my comments and rating would remain unchanged.
David Mallitte

"Disgraceful service, disgracefully managed"

I purchased a unit from them it was faulty, they then replace the faulty unit.....
Wait for it..............

That is also faulty and have been waiting months for a replacement!!

I have sent countless emails and rang the office, keep getting fobbed off with promises of updates on stock arrival and no updates!!!

My next step is to call round to them and take the matter further..

I really cannot recommend this company