"Took Payment over a week a go still waiting for service date!!!"

The are quick to contact you about how to pay and they have been chased with phone calls and emails and still are evasive. I thought customer service was bad in Ireland until I was unfortunate to have anything to do with this company!

"We will get someone to return your call when they come in."

Bought water softener in March. Had an email from water2buy.com thanking me for my custom and my order was being processed. Water softener arrived, watched video that We were advised to watch. Fitted water softener. The problem is that the water is always at over flow level. We have phoned 3 times and all we get is, we will get someone to return your call when they come in. No one ever phoned back.We have emailed water2 buy as well but like the phone received no reply.

"Great water softener, great service, what more can you ask for?"

I bought a water softener from via eBay from Water2Buy. I bought the softener in May 2013 and didn't get around to installing it until August. Initially, the water softener worked really well and I was very pleased, however, gradually the water became harder and harder. Due to Xmas and being too busy, I left it until after Xmas when I sent a message (via eBay) and within 24 hours received a phone call from Steven. We went through the settings, made a few changes and left it for another month. Unfortunately, the changes didn't affect the water, so after another message to Steven and another phone call, he promised to send another water softener and collect the faulty one. The new softener has arrived and is working well.
You never really know how good a company is until you have a problem. Well, this company has been excellent with friendly and courteous customer service and I would have no qualms in recommending them.

"Unreliable"

We bought a water softener a few months ago and it has never worked properly.
We called and at first they were very helpful and said they would call us when we were a home and talk us though the machine.
We then had trouble getting in touch and several phone appointments did not materialise.
They then said that they would send an engineer on Friday 27th September between 4-6pm so after leaving work early the engineer did not materialise.
[name] on the phone has never been rude and seems that he is helping but we still have a machine that does not work.
We would like a new or working softener or for them to contact us, to offer a solution.
Donna Burrill a very disappointed customer

"Terrific, great product value and service.Made such a difference to our water."

Having been living in our very hard water area for 20+ years,it was only after we had a water meter fitted that I thought the time had come to try out a water softener. They range in many sizes and prices,and wanting an entry level at a reasonable cost I found a great offer on Ebay for an Aquasmart water softener. For under £150 delivered I had the timer version of the AS110 model. On unpacking the blue cover was cracked,but a simple phone call,no hassle and a new one delivered in two days. What a pleasure it is to have a shower in silky soft water!!!! it really works fine and the instruction videos on line make installation a doddle. Saves on soap/and detergents and no limescale build -up in shower tray etc.I am well satisfied with product,service and value. Buy One

"Good product but not very helpful documentation"

Water softener arrived quickly, (next day) and from the use I've had so far seems to be a good product at a good price. Only issue is that settings specified in accompanying documentation do not tally with those given in the on-line videos. However, I had reason to check a few things with Water2buy and their customer service was excellent.
I would recommend buying this product.

"Outstanding price and quality"

I´m really very happy with your product. It is both very good for a acceptable price.
I recomande it to everyone.

"Dealt well with initial problem"

I ordered a small, cheap part and was sent a wrong, more expensive item due to a mix-up. The company immediately apologized and sent out the right part. Although this involved a delay for me, these things happened and they dealt with it very well and very professionally. i would shop with them again.

"So good"

I brought a AS200 aquasmart for my home ! It's a good product for personal usage, easy to install and easy to use ..

I'm recommande this product and this vendor .

Olivier

"super service"

great service delivered when they say, even down to the hour,well impressed