"Outstanding Customer Support "

Outstanding support when I had a problem with the motor.

"Great customer service "

I was recommended W2B by a friend who had already purchased. As they had an offer on I ordered a softener online which was a simple process as well as some crystal salt. They didn’t have a drinking tap I wanted but sent out a filter and also sent the salt out as soon as it came back into stock. Install was straight forward and as per the instructions. Responded to emails quickly. Would recommend and use again.

"Not a serious company"

Ordered their last generation water softener. Received it. So far so good.

Ordered salt and cleaning solution for it 6 months later and they didn’t manage to deliver in more than a month. Calls it customer services and message keep saying a replacement is being sent and nothing comes. Their answer is that it is fine the water softener can run 2 weeks without salt (but then no softening…)

So I end up having a device doing nothing. Will probably replace it with a competitor product.

"I've been getting replacment filters…"

I've been getting replacment filters each year since 2010 from water2buy and have found them very helpful, reliable and overall providing a great service.

"Prodotto eccezionale"

Prodotto eccezionale

"My old water2buy softener had a fault"

My old water2buy softener had a fault. I was given excellent technical assistance which helped me DIY a fix with the parts they sent. Great communications during this period. Very satisfied.

"Excellent experience from start to…"

Excellent experience from start to finish. All queries dealt with quickly, and the fitter was very friendly and efficient. Highly recommended!

"Fraud / Scam Company AWAY"

I had ordered a product from them but never received it, they send me all the time that it was on the way, but i never get it.
Have already passed 5 months and still nothing, it is a scam/ fraud company, and they refusing to refund my money!

"Shocking Company to deal with - Keep well away"

Shocking Company to deal with, keep well away
Order with a promise of 2 day delivery, 10 days later it has not even been sent. I only bought it as the last water2buy softener stopped working with a motherboard failure. Water2buy promise on the website that they send out replacements for this fault. trust me they don't
This shambolic company should be ashamed of themselves

"Never again"

My water softener from Water2buy stopped working 2 months ago. Testing the water either side of the softener shows that the water is equally hard after going through the softener. So I began attempts to communicate, which started well but now they will not respond to emails or phone calls. I have given up, and ordered another one (from Screwfix). I will never buy again from Warer2Buy (including filters). Exasperated.