"Le service après vente est une…"

Le service après vente est une catastrophe. Mon produit tombé en panne. Ils me demandent de le renvoyer, ce que je fais et depuis j'attend toujours cela faire 3 mois que je n'ai plus de récompense concrètes.

"Everything its very good quality and…"

Everything its very good quality and easy to instal 0873587741

"Best customer service"

Water2buy has one of the best customer service. The call gets connected to an agent very quickly and beyond that they are very helpful. They were very kind enough to send me the water filters for free. Their water softener does a wonderful job as well! Highly recommend it.

"Azienda seria che risponde senza…"

Azienda seria che risponde senza problemi per problemi, assistenza perfetta
La consiglio

"Fine"

The ordered water softener, Model Y, was delivered on the stated date, in Belgium, and was well packaged.

I had previously sent a few questions by email, which were answered quickly and correctly, and so I decided to buy a water softener from them.

I installed the water softener myself, the manuals are in English, and I have been using it for just over a few months now.

The hardness of the incoming water was 16°dH and now, outgoing, it is almost 0°dH.
My salt consumption is max 15kg/month.

I am very satisfied with it.

"Water softener repair."

Have had my water softener for about 6 years when it flooded the kitchen.I live in France and they don't have anyone here, so quite a delay contacting them and getting a reply. W2B sent me the new parts to fix it. When fitting these, the resin spewed out of the cylinder. They sent me new resin, so now we have a fully working machine like new. My only real criticism is the quality of their repair videos, which need to be updated. You can't see what the engineer is doing as his hands are in the way. On the whole a good company to deal, friendly staff with and the product works well.

"Water softener and Water filter fitted…"

Water softener and Water filter fitted recently, it is fantastic at the best possible price...

"Was easy to install except from the…"

Was easy to install except from the fact that you have to push in really hard the water connectors before one can lock them, but for the rest no problem.

"Excellent from start too finish we…"

Excellent from start too finish we ordered the incorrect size water softener and had too return for different size unit. Water2buy were brilliant and nothing too much trouble. Have arranged too have the incorrect unit we ordered and arranging for correct unit too be delivered. 10/10. Would definitely use again. Thanks

"Vorsicht vor dem Hersteller "

Ich habe mir die W2B800 Anlage auf der Seite des Herstellers gekauft, da es dort eine Rabattaktion gab.
Das Anschließen ging relativ leicht zur Hand, wenn man die schlecht übersetzte Anleitung erst einmal verstanden hat.
Vor der ersten Inbetriebnahme habe ich eine manuelle Spülung durchgeführt. Stutzig machte mich das orange Wasser, welches aus dem Schlauch kam.
Nach einer weiteren Spülung normalisierte sich die Farbe.
Nachdem ich den pH wert des Wassers auf 8 dH eingestellt hatte, musste ich allerdings feststellen, dass unser Leitungswasser eigenartig salzig schmeckte. Daraufhin habe ich den Hersteller kontaktiert. Dieser empfahl mir in mehreren E-Mails in absolutem Kauderwelsch die Spül-Zeit zu verlängern. Sämtliche Einstellungen waren vergeblich und das Wasser schmeckte weiterhin salzig.
Als ich von meiner Garantie Gebrauch machen wollte, stellte der Hersteller den Kontakt ein.
Mithilfe meines Anwalts wollte ich die Garantie durchsetzen. Der Rechtsanwalt schickte ein Schreiben an die deutsche Adresse des Herstellers. Das Schreiben kam allerdings zurück, da die Firmenadresse nicht mehr existiert. Der Rechtsanwalt meinte, dass ein Durchsetzen des Garantiefalls mit einer Firma, die im Ausland ansässig ist, eher schwierig und langwierig ist und riet mir davon ab.
Also sitze ich jetzt auf einer 400€ teuren, defekten Anlage.