"Brilliant customer service, excellent product"

Price was excellent and the water softener seems to be very good quality and very easy to install. But what really impressed me was the amazing and friendly customer service after I had made an error in my order. I still can't believe how well I was treated by this company. Top class!!!

"Water2Buy model W2B200"

I have owned a Water2Buy softener model W2B200 for over 7 years, it has always worked perfectly, until it started to completely fill the salt tank. Thanks, however, to the invaluable technical assistance given to me by their service, in the person of Tanja, in a few days I solved the problem, caused simply by the limescale deposited on the brine filling cylinder. Therefore, I want to give a huge public thank you to Tanja!!! This softener is proving to be truly very reliable and long-lasting over time!!!

"Filters for osmosis from water to buy"

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I am editing my review as I haven't received a promised filter for mineralisation to my osmosis. Now water is so bad and boiling it is awful. Lots of white coating.
I just asked to add the mineral filter to my order, and I was told they would do it, but after 1 months I gave up the hope. It was impossible to contact them they not responding to emails. I regret that I didn't cancel the whole order.
I am suspicious about the filters to my osmosis because why after changing it the water quality got so bad 👎 I am very unhappy about that!


I bought a water softer and osmosis last year. Excellent products. Water tastes nice and I don't need to buy bottle water anymore.
No limescale in the bathroom!

"Really works"

​​As a satisfied customer of the Water2Buy W2B200 water softener, I am delighted with its performance.​​ ​​Since installation, the system has effectively eliminated limescale buildup, resulting in noticeably softer water.​​ ​​The unit's compact design allowed for easy installation anywhere, and its quiet operation is a significant advantage.​​ ​​The digital meter control ensures efficient salt and water usage, making maintenance straightforward.​​ ​​Overall, the W2B200 has significantly improved my water quality, and I highly recommend it to anyone dealing with hard water issues.​​​​

"very bad service they are scammer"

i bought water2buy 200 nearly one year ago
spend nearly £600 now stop working more than two months communicate with them but they just waisting the time my whole family suffer bcoz where we live it is very hard water. first they said to me they will swap the unit but now they said do this do this which i did .
I have no option left just take them to the small county claim if you have the same problem never leave them they gave me 7 years warranty...but it is really rubbish water softner. Always buy from reputabble company where you can go...Like screwfix

"excellent & responsive customer service"

The customer service team responded promptly and expertly to resolve an issue that was caused by my plumber who installed the unit. They sent lots of helpful videos and worked through the steps with me. I boight a premium model Z and its working very well

"How do I do this ????"

Contacted them with my concern of the water softener not working correctly and they contacted me in a professional manner. Steve was kind and friendly with a lot of knowledge on the water softener that I received from him. I recommend them to anyone.

"Top customer service "

I didn’t install the water softener after buying as it wouldn’t fit under my sink. I have now moved to a new bigger property and realised I was missing the connections when I tried to install.

Despite being 2 years later, customer service kindly sent missing connections without any fuss. Very happy with the service. Still need time to tell how good the product is.

"I spoke to Steven who rang me to help…"

I spoke to Steven who rang me to help me set my water 2 buy 200 water softner up. He was extremely helpful and very kind and I have to say everyone I've had contact with from water 2 buy have been amazing. Steven and Tanja have actually helped me numerous times before and I have to say their help and after sales support has been second to none. Thank you Steven and Tanya you are both amazing

"Started well and went downhill"

Started well and went downhill. Good advice regarding product selection. Unfortunately they don’t have a collection counter which meant a 15 minute round trip for me took 7 working days for delivery.
The media bag was burst and 20% of product lost in transit due to poor packaging, not the delivery service.
When I got a response from customer care I was told to expect a replacement for the lost product. Nothing came, so after another two weeks I went ahead with the service, what remained left a 250mm gap at the top of the vessel. I contacted them and was told that was good enough for the job.
They are slow and don’t seem to care much once they have your order however… I will probably use them again, not in an emergency, as their products are decent and the right price.