"VAT not included - very expensive VAT handling"

The water hardness test set price was 110,- NOK, the shipping 116,- (expensive). But the worst was the bill from the handler of the small packet for the VAT: 257,- NOK. Most of it for handling the payment of VAT.

I will therefore never use Water2buy again, since they are not able to include VAT in their original price.

"Top notch service"

Top notch service. Works a treat

"Product works very well and good backup whenever an issue"

Bought reverse osmosis system 3 years ago and product works v well. Developed a pinhole leak after a few years of use and a part was sent to fix it straight away after I provided photos of problem. Prompt response and good follow up whenever an issue.

"Great support team"

Installation was easy but unfortunately I had some issue with the automatic regeneration. I contacted support team and after a quick response I got the required replacement parts. System is running smoothly and I appreciate the attention and quick response of W2B team. I recommend this company and products.

"Once installed the set up instructions…"

Once installed the set up instructions are sufficient to get the systems calibrated and operational. When we encountered what seemed to be a "problem", Steve in Customer Service successfully (and patiently) took us through the diagnostic and remedy. Turns out the system had been operating correctly all along; our low water consumption had masked that.

"Just received my order of the large…"

Just received my order of the large water softener. Delivery by DPD. Not fitted yet, but it's clear to me that great thought was put into the design of the product and particularly the packaging so that it wouldn't get damaged in transit.

Edit: Fitted softener a few months ago. Working well. Very happy

"A Nightmare Installation Experience "

A Nightmare Installation Experience with Water2BUY EASY W2B200 Water Softener. If you can't deliver on your promises, don't make them in the first place. Installation is almost impossible with this product. The Water2BUY installation team was a nightmare, failing to confirm an installation date for 14 days before finally issuing a refund. I had to hire a plumber, and the first one canceled at the last minute. Two others refused to install this model, stating it was too difficult. In the end, I paid £850 to get it installed. What a nightmare! I haven't even used the product yet, but dealing with it has been a torturous experience.

"Great service 👏 👍 "

Couldn't recommend this firm highly enough 👌
Needed just 1 Canister & they delivered it FOC 😉!👍!👌!.

"il prodotto acquistato è stato…"

il prodotto acquistato è stato fantastico, ho avuto bisogno di chiedere un assistenza e la risposta è stata eccezzionale, rapidi e risolutivi

"I regret buying the filter from water2buy"

I regret buying the filter from them. I ordered two bags of Salt and waiting almost one month for delivery.