"Either terrible customer service or a scam"

No reply from sales ... the live help bot does not work. Supposedly the agent for Ireland on a google search is culligan and they say they have nothing to do with water 2 buy. My order is with dpd for 4 days and its status hasnt changed .

"Be careful"

Be careful, there is no customer service.I bought a service for my water softener and trying to reach them for 4 weeks now -no luck. So contacted my bank to get refund.

"Cela ressemble à une escroquerie"

J'ai passé une commande le 3 janvier et j'ai demandé son annulation le 10 janvier, puis le 13 janvier puis le 15, le 17 sans jamais obtenir de réponse ou d'accusé réception. Sans aucun préavis , l'adoucisseur a été présenté en livraison le 17 janvier, livraison que j'ai refusée. Je n'ai tôûjoiur aucune nouvelle de leur part et j'attends toujours mon remboursement.

"Disappointed"

Have always been a fan of these guys as they have dealt with issues in the past quickly and effectively. Contacted them recently as we had a failure of the boiler unit for our boiling water tap and have not had a response. Tried calling them and only got an answer machine. Doing a bit of research (gov dot UK website) it appears that they have been shut down. A pity as if anything now goes wrong with the water softener I have installed then I will have to replace with another brand.

"Very poor customer service"

Very poor customer service. When I say very poor I mean none existent. Buy locally rather than from this company. I would give it less than one star.

"Finger Weg von diesem Unseriöser Verkäufer "

Habe Anfang Dezember 2024 eine Enthärtungsanlage
Premium Model Y bestellt. Habe diese dann ca. 5 Tage später mit einen Lieferschaden erhalten. Es war nur der Überlaufanschluss abgebrochen. Habe mich dann an den Versender gewendet, von dem erhielt ich leider seid 6 Wochen keine Rückmeldung!! Der Support bei dieser Firma ist so schlecht, das man nicht einmal ein Ersatzteil bekommt.
Die Enthärteranlage ist Top. Aber was bringt es wenn
man ein Ersatzteil braucht und keines bekommt. Dan kann man die ganze Anlage auf den Müll schmeißen!

"Produit arrivé cassé, aucun SAV pour aider"

Produit arrivé cassé, Le SAV fait le mort.

Le carton a été reçu très abimé, la protection verte est pété. j'effectue le remplacement que je reçois très vite.
Mais mon plombier de retour de vacances, m'indique qu'en fait tout l'appareil est cassé.

Je fais photo, j'envoie au SAV, j'ouvre des tickets, je tente le chat bot. Aucune réponse si ce n'est "Oui votre produit a été donné à DPD" mais le numéro est toujours incorrecte si on va sur leur lien.

Probablement 450€ foutu en l'air :/

"Extremely Disappointing Service"

I purchased a water softener and installation service from Water2buy over 40 days ago. To date, no one has come to install the product, and my attempts to contact the company via email and phone have been completely ignored. This lack of communication and service is unacceptable. I am extremely disappointed with Water2buy and would not recommend their services to anyone. Even getting a refund has been impossible. Truly a terrible experience.

"No delivery"

I placed an order three weeks ago, order confirmed and payment has cleared. despite claiming that delivery is 2-3 days I have not received any confirmation of a delivery date and order status still states order confirmed. There has been no reply to my emails, online form and no one picks up on both UK and Ireland phone numbers. Given I have had no issues with this company in previous years I am suspicious that something is a miss with this company now. I would advise not ordering from Water2buy. I am £440 down with no water softener.

"Nessuna assistenza"

Nessuna assistenza, istruzioni solo in inglese e complicate, manca un'adeguata rete di supporto italiana. Pessimo