"Great service and fantastic PC"

Very happy with purchase. Unfortunately when I attempted to buy the first time, it was during the payment merchant service being down so my order was rejected after several attempts but when speaking with the team at CPUK they were very helpful in every conversation so thank you very much for the help! I would definitely purchase from again if the occasion ever calls for it but I'm sure my new PC will last me a long time! :)

"So easy to configure and order"

So easy to configure and order

"Fluid experience"

All queries usually answered within hours. Additional requests also handled promptly. Automated notifications on product availability, order status and shipment makes experience fluid.

"Superb product and after-sales"

Everything about my experience with this company has been 1st class. Initial purchase in 2023 (new PC and ultra widescreen monitor) - great value, very well built and packaged & prompt delivery.
The Monitor sadly died after 18months, but was still under the makers 3-year warranty. This was not Cyberpower's problem really, I should have had to deal with maker myself, but as that would have resulted in my having to send it abroad at my own expense, Cyberpower stepped in and returned it to them, worked with them for me and got me a refund! Top notch service and very helpful, going above and beyond.

"Brilliant "

It was good very helpful

"Excellent process from order placing to…"

Excellent process from order placing to delivery.

Online status monitoring very helpful. Past PC’s ordered from company have been high quality hence why continue to use company

"Customer Service top notch"

Customer Service top notch, kept me informed every step of the build process.

Delivery was handled with care and packaged very well.

Delighted with the product, couldn't be more happier.

"Nice and clear website"

Nice and clear website

"Great custom made future-proof system &…"

Great custom made future-proof system & prompt delivery for a good price.
Whole process from order to installation went very smoothly.

"Flawless customer service, parts choice could be better"

System bought (via Costco): 9800X3D/RTX5080 @ £2350.

Customer Service:

First off a massive thank you to the several people I spoke to over the phone whilst waiting for my order. Whoever is responsible for that team has really developed a customer focused culture with the team, and each team member I spoke to went above and beyond and did themselves proud. They were friendly, knowledgeable and most importantly always helpful.

I suffered no issues that caused me to contact CyberpowerUK post receipt of the system so don't know how they handle problems, but I spoke to various members of the team on 4 separate occasions after placing the order and judging that experience, I would be shocked if they are anything less than exemplary.

PC:

Part choice I felt was relatively poor for the money. Whilst there isn't a huge impact on performance, giving 5200MTs RAM with a 9800X3D CPU feels like just getting rid of cheap inventory, given the current price of RAM I would have expected 6000MTs with the high end spec. The motherboard was a cheap(ish) B650 with PCIe4 slots which doesn't match the PCIe5 GPU so again, it feels like just a way to shift old inventory. There was zero attempt at cable management behind the rear panel which was a real shame and no easily accessible SATA power meaning I had to dig through the nest to find it. The cable management for me isn't a huge issue given the actual visible cables were neat, but again, given the high end build and cost it wasn't what I was expecting when opening up the case. Lastly, a 240mm AIO for cooling allowed the CPU to reach 93.5C under load for 5mins. This didn't thermal throttle the CPU but it was close and a little too high for my liking. A 360mm AIO would have been a more appropriate choice.

All of these points for me are fairly nit picky and the packaging was good, the PC arrived without any damage or loose cables/connectors save an RGB cable to the hub. The performance of the PC despite the (what felt like) "compromise" parts choices, was basically unaffected. The temps during normal use/gaming are very very good and I don't feel like (or see) any real loss of performance in any area for the parts installed. I am also really pleased with the case quality considering it is a cyberpower exclusive.

Summary:

The price I paid was a fair price for the parts. I don't think that choice of parts was ideal but the system performs well anyway. The packaging was solid and there were no real issues with the system as it was. All of the faults I have listed don't take away from the fact that I am very happy with the PC and are minor to me at least. Lastly despite being a nightmare customer calling every day before delivery, the team were fantastic without exception, and I have no doubt that if I did suffer any issues they would be very helpful.