"Multiple Delivery Delays & No Customer Service"

Appalling Customer Service and Misleading Delivery Promises.
We ordered 6 dining chairs and 3 matching barstools back in March 2021. We were told delivery would be August 2021. We were advised in July it would be September and each month thereafter the delivery date was changed. Not once did we get a phone call - just an email or text. It is now the 20th December and "guaranteed" delivery today - even phoned the office to confirm this morning. Got a text message at 11am saying delivery has been delayed and they would contact us in a couple of days to reschedule! No chairs for Christmas day for us and our guests - we are sitting on the lounge for Christmas lunch!
We could have had the chairs hand made in this length of time. Still waiting and still no phone call from anyone at Brosa. DONT order from this company - they are not reliable.

"Great Customer Service"

I was very impressed with Brosa's customer service. I actually ordered a product that wasn't due till April 2022. The customer service representative steered me in the right direction and for a slight difference received my order pre delivery date stated. The product is great and exactly what I had been looking for.

"Friendly staff and great selection of…"

Friendly staff and great selection of furniture pieces.

"A great experience"

A great experience, very professional and prompt. The chair is of a high quality and absolutely beautiful. A+++

"The product quality is 10/10"

Purchased Camden Chesterfield 2 + 3 Seater sofa.
The product quality is 10/10
Customer service experience at Rosebery,NSW was 5 stars
Delivery on time

"Extremely poor customer service and products"

We bought from Brosa for the first time ever - and will never go back again. We ordered the Ethan Queen bed frame and bedside tables, which arrived promptly. Upon putting together the bed frame, we realised that we were a) missing a piece and b) the screws needing to hold the bed together were not reaching the receiving end, making the bed unusable. We quickly reported to customer service (who would usually take longer than 4 business days to reply to a simple request) and they said they would send out new screws, and the missing piece. When we received that package two weeks later, they had sent the complete wrong missing piece, and the screws still didn't hold the bed together. We requested a brand new bed, which they provided after weeks of back and forth. The new bed had the exact same problem, with the screws not holding together properly. After 3 months of sleeping on a mattress on the floor, we were finally able to get a full refund (but no apology, or compensation for the 3 months of wasting our time). We then ordered the exact same style of bed from Lounge Lovers (with the same manufacturer as all parts, and labelling was the same), and it worked perfectly. Brosa had just provided a faulty bed two times in a row, along with a painful customer service experience. Strongly do not recommend.

"Studio+ Roseberry Store"

I recently went to the Brosa Studio+ store in Roseberry NSW mainly to see some carpets that I liked online and wanted to see in reality. Linda, sales assistant and stylist was very helpful and friendly. The store has a lot of items on display in what is a relatively small space.
I recommend visiting the store to get a hands on experience and excellent customer service with a stylist such as Linda.

"Good stuff!"

Product was exactly as advertised, comfy and looks fancy! Delivery was probably the best I’ve ever experienced. They actually called and arranged a date and time that was convenient for me and then they showed up in time. Great service from start to finish. Measurements for items are comprehensive and accurate. I couldn’t be happier.

"Their Products are top quality"

I purchased 2 lounges from Brosa and the quality of the product is superb. The colour is exactly as advertised and so comfortable, the first night we had them we feel asleep on them. The service is excellent as they keep you informed all the way through from purchase to delivery. The guys who deliver are professional and friendly. I would recommend them to anyone

"Really beautiful couch"

Really beautiful couch, Cece loveseat in Goldenrod Yellow. Really comfy and stylish