"Excellent quality and timely delivery"

I ordered the Alexa large round ottoman. The order was dispatched promptly and arrived in perfect condition, exactly as pictured before Christmas and in time to give as a planned gift. The quality is excellent

"Painful Experience"

This has been the worst experience I have ever had... with any online store. I had purchased a couch from BROSA at the end of November, 2021, I was advised by the sales consultant that it would take 4 weeks to be delivered and that was the reasoning for the purchase.
After waiting over a month to receive some form of feedback or update, still hadn't receive anything.
2 month's had passed and I was constantly following this company up, who had informed me at the end of January that the reason for the delay was that my order had been lost.
I am still awaiting an update as to where it is.
Customer Service is without a doubt the most unhelpful people to talk to, when asked to speak to the manager, I was hung up on.
I don't usually write reviews but this company is so bad, I would like people to know.

"Great two seater sofa"

I ordered a two seater sofa online. Was super easy. The sofa was dispatched and delivered very quickly. The sofa was exactly as on the website, gorgeous design, easy to assemble legs, comfortable and looks fantastic. Very happy customer.

"A great shopping experience from start…"

A great shopping experience from start to finish. Easy to use website, kept informed where item was at in delivery process and the delivery process was smooth, efficient and pleasant.

"Great chairs for our space !"

Great chairs for our space !! Good quality and design

"Awesome Ottoman"

Extremely happy with my Frank Ottoman, it's a quality product at a very reasonable price!

"The Koneko Compact Dining Table - superb quality for a greatprice"

This is exactly the table we were looking for: beautiful quality and a great price, especially when compared with similar products on the market. Delivery happened when we were advised that it would, and the packaging was so well constructed it ensured no mishaps in transit. Elegant and modern, the table enhances not only our dining area, but our meal times, too.

"The most beautiful couch"

Beautiful and comfortable couch. Exactly what I excepted and as described on the website. Great price point too. I have had many people comment on how beautiful
the couch is. Highly recommended!

"great from beginning to end great…"

great from beginning to end great advice worked with my decor to match delivery on time gave you time before ordering so happy with my armchair iRussian sage thank you so much Brosa

"Shocking customer service and complete lack of communication"

Same issue with most of the reviews here - spent thousands on a couch only to get a text message the day before delivery was scheduled (03/02/22) saying it's cancelled and have not heard anything since. Gave customer service a call and they told me that the order was meant to be dispatched today (08/02/22) however nothing arrived and upon calling back, they could not tell me if the couch has even arrived in the Queensland depot yet.

I have been told twice now that a delivery manager is going to give me a call as soon as possible to let me know the status of the delivery and to give me a delivery date, but no surprise, I'm still waiting and clueless as to where the order is or if it's ever going to arrive.

Extremely disappointed, will be requesting for a refund and taking my money somewhere else.