"Received damaged tiles upon delivery…"

Received damaged tiles upon delivery (driver rushed off without taking signature or giving me an opportunity to inform him).

I immediately called the company to let them know. They said to email in images for a refund etc. I did this three times but did not receive a reply, leaving me with broken tiles.

Also their website reviews will not allow you to post 1 star, so reviews are distorted and deceptive, which I will be notifying Trading Standards about.

"Will order again!"

Great selection of tiles on the website. Ordered 4 different samples for free that came really quickly. Very happy with the quality ! I have tiled around the fireplace and will order again when I redo the bathroom.

"Very poor company"

Very poor company, I ordered my tiles and then was told that they had been discontinued and they could not supply. They pushed me to try and buy an alternative. I asked them to tiles I had originally ordered off the website and they are still in there over 1 month later. They continue to blame this on the website team. We all know it is because they want to take an order even if they can’t fulfil it. Very poor - avoid.

They also collect reviews just for a tile sample. This is how they seem to have a decent review in Google. Avoid.

"Awful experience, would not recommend at all"

I can't tell you how much I regret ordering tiles with this company. Ordered the Orson Classic Patterned Tile after seeing a sample that we were happy with. Once we received the full order of the tiles, we realised that there is a 'distressed' look to the tile that makes it look continually dirty and smeared in mud. Contacted their customer service department who provided a very disappointing response as (1) didn't acknowledge that the sample didn't match the actual tile (2) wouldn't allow us to return the tiles as their policy is you can only return the complete order and not part of the order (3) wouldn't provide a link to leave a product review of the tiles so I'm not able to leave a product review on their website to warn other customers. They offered us £25 as a 'goodwill gesture' but this seems paltry in comparison to spending over £450 on tiles we don't want. I really don't understand how this company has so many 5 star reviews. This product alone seemingly has 46 reviews with an average rating of 4.8. It doesn't make sense. I wouldn't trust any of the reviews on their site or ever order from them again. Hope this helps other people who are considering ordering from them.

"Brilliant service"

Brilliant service, great price and good range of tiles. The website insisted on charging me £35 for a pallet delivery which was clearly not needed for my order. However, I sent them a quick email and a frienly person rang me up and fixed everything in an instant. Highly recommended.

"Beautiful tiles"

Thank you for my order of Casablanca Mix they are beautiful and look wonderful in place in my new extension.
Absolutely thrilled

"Really good service and great choice of…"

Really good service and great choice of tiles.
I ordered a sample which arrived in about 2 days, even over the Xmas period.
I then went on to order the tiles for my bathroom. I could pick up for free or pay for delivery; I wouldn’t expect free delivery on such a heavy item so whilst an annoying additional cost it’s got to be expensive. And the overall cost was still compatible to local tile retailers with less to chose from. They were delivered on the day requested even in the snow! And the deliver driver was brilliant. I would recommend.

"AVOID AVOID AVOID!!!!"

AVOID AVOID AVOID!!!!

Absolutely shocking... DO NOT TRUST THE PHOTOS OR SAMPLES.. As many other reviews on here, when the tiles arrived they look nothing like the tiles in the photos or THE SAMPLE!!!

Got a photo and ordered a sample (broken bit of tile arrived). Ordered the tiles, and what turned up looks NOTHING like the photo or the sample.

Asked for a refund and for the tiles to be picked up, as they're nothing like what we ordered. Told that we could have a refund (or 10% off the price), but WE would have to organise the return delivery... What sort of company are you? Oh wait, did someone hear spurs and a pistol?

AVOID AVOID AVOID

"Wonderful Customer Service Unbelievable quick delivery Great packaging Beautiful Tiles"

Outstanding !!!

Ordered 30m2 floor tiles 3 days ago. 8am this morning they arrived. The panic I’ve had ( phoned Customer Services too) about ‘ kerbside delivery’ was completely alleviated, the delivery man brought them up to my door. I had previously explained the access to another company before placing an order and they had a shocking attitude. I’m on my own, so this morning was a perfect delivery, they’re all inside the house within an hour.
Not one mark on any boxes, well wrapped on a waterproof pallet. Really a fab experience, thank you.

"Silicone sealant"

I needed to match some silicone sealant for the bathroom and wasn't sure which colour it was. Lesley was really helpful and arranged for me to visit and check before purchase. Very friendly professional service.