"Seems like a ton of updates but I …"

Seems like a ton of updates but I understand it is consumer driven. Most of the time the tech support guys are friendly and very helpful. Love that I have my favorites even if you moved my all time favorite, Connor, to a new position. Need more like him!

"Unwanted Spammers"

We get at least monthly, sometimes as much as weekly SPAM from this company. When you try to unsubscribe, it just opens up a new browser window with no direction to an unsubscribe page. The only other way is to sit on hold after calling them for who knows how long. We did not sign up for any spam from this company and have already told Intuit that we are angry at them for sharing our info.

August 31 2023 - still sending unwanted spam. Has not responded to any attempts to contact them and we are now receiving weekly or bi-weekly spam.

"False Advertisement/Poor Customer…"

Unfortunately, we decided to use AccuPOS when we started our new business. We spoke to Customer Service who provided us with a number of features we were looking to integrate for our store. AccuPOS initially  acknowledged that the features are accessible and will work in our area, but  we were later informed that geo-location problems are ultimately to blame for our problems.
From the outset, we notified AccuPOS that the system was not performing as promised following installation. Up until this point, our system has not been entirely functioning. We were advised that a system upgrade needed to be finished by one of the technicians. While communicating with the technician On-call, the call dropped leaving our POS system in Demo mode and rendering it inoperable for the rest of the day. AccuPOS could not be reached despite our best efforts that day.

We were encouraged by AccuPOS to purchase an Android device to help us with one of the features we requested however, we were subsequently informed after purchasing that they the software is not quite ready. Our problems were never fixed, and Customer Service was always difficult to reach.

To make matters worse, after explaining our problems from the very beginning to end, we requested a refund and were informed that the deadline had passed.

AVOID MAKING THE SAME MISTAKE WE DID!

"I can't get no satisfaction."

1st up, AccuPOS started billing my monthly fees before I received the computer I purchased from them to use the software on. That should have been a sign.

I received my beautiful Wintec unit with a built in customer screen and very attractive white modern housing. I was quite impressed. That was January of 2021.

We started to try to get the system up and running. I spent hours on the phone with patient and friendly support staff who accessed my computer remotely to set things up. But we never got it working.

Turns out that my Sage50 system is not a match for the AccuPOS system, and I was not willing to pay the large sum (annual fee) to upgrade my Sage50 to enable the software to integrate with AccuPOS. That was April of 2021.

I returned my unit to AccuPOS, and it was delivered by Canada Post on April 23rd.

I wrote to them again several times, most lately today, September 3rd, 2021, asking to please send the refund. They owe me a total of $2161 US. They told me a cheque would be mailed on June 16th.

I guess my next step is to contact a lawyer.

"I have always received prompt response…"

I have always received prompt response to any issues that have arisen

"AccuPOS is difficult to set up."

What I need:
1. A technical manual, so I can setup maximum amounts, configure tables and orders, sales tax, etc.
2. I found 6 year old YouTube user training videos, unfit for training our staff because the screens look very different. We need updated videos.
3. A chat channel with the AccuPOS help desk.

"I am currently trying to open a restaurant / bar"

I am writing this because I can’t get a response from anyone but the unfortunate Support techs that obviously don’t get any support themselves!

I am currently trying to open a restaurant, we have had so many problems from getting the hardware delivered without all the software needed to run the required credit card processor. They represented that it was a wireless system so we set up a wireless network, then when we were trying to work out the many bugs the support tech told us we needed to have a LAN Ethernet network, so I had to install 1500 ft of cable, ( removing have the ceiling tile we had just replaced) only to find that that didn’t solve the problems! We have been dealing with AccuPOS as well as Wold Pay, their required CC processor, in almost 2 weeks time they could even complete the simple, basic task of adding a TIP line on the receipt! Last night was our opening night, the system crashed and credit cards would not process at all and the server hand held terminals weren’t working. We actually had to close early on our first night, with a full house of people, because of the total chaos!

They were aware of the problems but management did nothing to correct it. I was on hold the day before yesterday for 1 hr 2min 17 seconds and never spoke to a person. As we speak I have been on hold for 58 minutes and they know our system is down and we open at 4:00. I have asked 3 time to be contacted by management and they won’t even give me a name or number.

"Great business tool!"

Great system making our lives easier. We've used the system for over 10 years now in multiple locations because of its ease to use and reliability. AccuPOS' integration with Sage50 has made managing our house accounts and overall books significantly easier. Sage50 was great but did have some new recent changes and limitations so we moved over to QuickBooks this last year and the integration is even easier and more useful. We've searched around for other replacements but others either have inventory limitations or dont allow for integration with accounting, and when they do, they do not send the same level of information AccuPOS is able to send. Overall great product that is worth the investment.

"Program NEVER ran properly"

Program NEVER ran properly. They had to use an outdated server to get the program to install on my computer (brand new pc) but refused to give the updated one I actually purchased, although I have the updated program. Constantly asking for tech support, never receiving any. I have had to chase them to actually perform the support, and after waiting another 2 weeks for them to call and set up service time, they have DELETED my support calls!! THEY HAD NO INTENTION OF FIXING THEIR CRAPPY PROGRAM! I have paid for the tech support I have NOT received. They will NOT reimburse this money. DO NOT USE THIS SYSTEM!!! IT DOES NOT DO WHAT THEY CLAIM IT DOES!!! THEY ARE SCAMMERS!!!

"Terrible system"

Terrible system, constantly freezes and goes down, will not process credit card tips. ACU POS has been working on this for over a month with no solution. 1-2 hour wait for customer support to answer the phone. Save your money and buy another system