"windshield cracked on a flight to Newquay"

The team was lovely, but unfortunately the pilots' windshield had something and we had to land in Southampton Airport for security reasons. Everything was fine, but I didn't feel safe.

"Do not expect your flight to be in…"

Do not expect your flight to be in time. Add 3+ hours to your departure time on literally every flight. Shocking they get away with it

"Awful airline"

Awful airline flights cancelled yesterday due to technical fault next day flight delayed by a further 5 hours due to crew issues yet web site informs that flight is on schedule
Extremely poor communication
Hardly ever on time
Avoid this airline if you can

"Awful customer service"

Unbelievably bad customer service from this vile company. Not interested in helping anyone and just hide behind an email address - refuse to help over the phone.

"To be avoided"

Really dreadful customer service, unhelpful with poor to 0 communication. Delayed flights first time flying then diverted flight the second time. Really easyJet or Ryanair are easier and more upfront about their problems. Avoid

"Booked a flight for 2 to Manchester…"

Booked a flight for 2 to Manchester from Southampton but Eastern just cancelled them and withdrew the route.
Still waiting for a refund after 3 weeks.
Avoid.

"CRAP"

We were in the middle of the North Sea when your email was sent Thursday and did not receive it till we arrive home Saturday morning. On Friday we arrived at the airport knowing that we would have a long wait, around 10 15am it came up on the departure board that our flight had been cancelled.

The Swissport agent was very helpful she offered us a refund (but we would still be stuck in Southampton). A night in a hotel and a flight next day no guarantee that we would get on it (but you had no flights on Saturday). Lastly a taxi up to Manchester but you made us wait till the gate had closed at 3.15 pm five and a quarter hour later. Then it took another one and a half hours to source a taxi.

You kept two seventy-year olds waiting six- and three-quarter hours this was totally disgusting. Then a four hour drive back to Manchester. Your company should have sourced a taxi straight away and not put us through all the worry and stress my wife was very upset and we will certainly never travel with Eastern Airways again.

This company is not worth one star but I had to give it one to put my review on here.

Flight stats show this cancellation is a regular occurrence

"Money grabbing, no compassion"

I had booked a flight to take my two children to meet my mother (their grandmother) who was very sick in Belfast hospital. The flight was booked at short notice due to her being really unwell - this would be the last time I would get to see her. My mother caught covid in hospital and I was told I would have to delay my flight by 10 days. I called booking.com who were empathetic and said that I should be able to change this - unfortunately as it was less than 72 hours before I would have to call eastern airlines. When I finally got through after some awful hold music, I spoke to a person who was unable to divert from a script. She said there was nothing they could do other than refund the tax of the lost booking. These flights coat £400 for myself and my daughter to fly there and back to see my mother. I said I would do any day after the isolation but simply could not afford another £400+ pounds.
Many other operators and booking.com have covid isolation written into their policies, but this company just seems to want the money of grieving families.

"Poor Customer service"

I booked a flight to Belfast only to be told when arriving at the airport I would be going to Manchester first to drop off some passengers.
Not only was I told at check in but also kept waiting at the gate with no departure time. 07.00 was the flight time to Belfast and we ended up departing at 8:15 to Manchester.
When the drinks came around I asked if a coffee was complimentary under the disruptive circumstances, only to be told abruptly NO.
Steer clear of a large stewardess called KATIE..
Beware she is rude and will talk to you condescendingly.

"Both flights cancelled, customer service nightmare"

After both flights were cancelled we were made to rearrange other flights, upon trying to claim the cancelled flights back through the 3rd party (Opodo) they said that there is no evidence that the flights were canclled.

I called eastern airways for one thing, an email from them confirming that the flights were indeed cancelled so that I could forward that to the 3rd party and progress with the refund process.

At this point I, unfortunately, met with a customer service representative called Cath, it was pretty clear from the get-go she was more interested in speaking than offering me some help. I appreciated that this booking was made through a 3rd party but I just needed clarity. After repeating herself over and over telling me it basically wasn't her problem, to the point where her tone was something I wouldn't expect from anyone within a customer service environment, rude, abrupt and a complete disregard for the situation. I suggested that she is obviously is working from home because she would never speak to a customer like this in front of other colleagues she then said "No I'm in an office and you are on loudspeaker" and then got her colleagues to confirm that I was on loudspeaker by shouting from across the room that they could hear me.

This bothers me for a few reasons;
1. the amount of effort that was taken not to help me could simply have been applied to sending an email and I would have come away from that phone call being a happy customer.
2. When I called I was greeted with a message informing me that there is a high wait time, however, eastern airways can afford to have 3 employees listening to a phone call (Cath and her 2 colleagues that chirped in when she asked them to confirm). I am assuming that customers were waiting in a queue whilst these customer service representatives sat around and listened to Cath telling me should wouldn't help me for 15 mins.
3. What on earth am I doing on loudspeaker anyway?

I hope that the phone calls are recorded so that this can be looked into, I will be sending an email to customer services and let them know of what just happened, but that will end up with Cath so that is pretty pointless if she uses the same people skills she used to attack my first problem. I hope that her manager was not one of the ones that shouted across the room confirming that they could hear me.