"Having lived in Wick for the past two…"

Having lived in Wick for the past two years, I have relied on train and bus transportation, as many people I’ve encountered here have expressed dissatisfaction with Eastern Airways' services. Despite these concerns, I chose to book a flight with Eastern Airways to experience it first-hand. Unfortunately, this decision resulted in significant losses.

I deeply regret this choice, especially as it caused my wife and 4-year-old child to endure a disappointing and stressful journey, compounded by the flight cancellation. What was meant to be a pleasant family outing turned into a distressing experience, not only financially but emotionally as well.

To add to my frustration, I now find myself having to send numerous follow-up emails for what should be a simple refund and compensation claim. In my previous correspondence, I provided a detailed calculation of the compensation and refund I expected. However, the responses from Eastern Airways have been neither clear nor responsible, with no confirmation, denial, or clarification of the amount I am owed.

I sincerely regret my decision to fly with Eastern Airways. I am so frustrated that if there was an option to give zero star I would have given that

"Really positive experience. "

We were really worried about using this airline after all the negative review, but in our case we had a good experience. We travelled from East Midlands to Paris CDG. The plane left about 10 mins late. On board the crew were lovely and we received a complimentary drink and little snack. No fault of the airline, but we had to wait quite a while on arrival at Paris due to lack of driver for the bus to transport us all from the plane to the terminal.
We also took the return flight. Again we we worried there would be a cancellation and spent time researching alternative flights just in case.
Eastern tell you to get there 3 hours before but don’t bother as the staff at check in don’t arrive until 2 hours before.
Again all fine on the return flight, again leaving a few minutes late, but same great service and a pleasant trip.
Really easy to take the metro in to Paris from the airport too.
Would book again. A good way to get to Paris from East Midlands.

"Both flights delayed"

Both flights delayed. Missed flight cost me a day of my time. Should add 2 more hours to their estimates.

"Great staff and great service recommend…"

Great staff and great service recommend this airline 👌😁

"Abysmal"

The flight was cancelled after my wife passed security. No information. No help or advice from the airline. No response to calls, emails, or chats. It took over 5 hours back and forth with the booking agent and Air France (the company taking her to Brazil from Paris) to get things re-booked. She’s arriving two days late (and still has to pay for accommodation she booked), my plans were scuppered, and it was a night of hell trying to resolve things. Read the other reviews, and you’ll see this is NOT an isolated case…it’s the norm. How this bunch of cowboys can have a licence to run an airline is beyond me. If Eastern is the only alternative, walk, jog, cycle, swim, train, ferry, drive instead…anything is better!

"Dreadful"

Dreadful! Flight cancelled, no reasons given. Staff in the airport said they could rebook the flight for next day but only that leg not the connections that followed. No good at all. International connections missed and connections after that as well, plus accommodation.

"Please don’t book with this airline"

Please don’t book with this airline. Stranded a plane full of passengers in CDG with nothing but a phone number to ring for a refund but they waited until after the call centre had closed before telling us the flight had cancelled. Children, vulnerable people and distressed passengers literally left with no information. The flight which was due in was cancelled hours before and they didn’t bother to tell us.
Any negative remarks on social media are removed and people can’t get refunds for the £100s of pounds worth of additional travel costs. DONT book with them.

"18 weeks still no flight compensation payment"

UPDATE: submitted the email with the letter 'prior to small claim courts' on the 15th August and I was PAID on the 23rd August. I hope more people find my review and can do the same to get their money back.

Original:
Our flight was cancelled just a few hours before departure on 3rd of April 2024. On the 18th April I was informed flight compensation payment would be within 8 weeks.
We are now 18 weeks and still no payment as they keep saying they have a lot of payments to do.
I submitted a letter prior to small claims court and they replied i will be paid on the next 'payment run'. Again, the reply is vague because who knows if the next payment run is next week or next year.
It was my first time using this airline and it's disgraceful the lack of professionalism.

"No complaints!"

We flew from Amsterdam to Norwich. All of our 4 KLM flights on that holiday had been delayed, the impression we got was that it was due to Amsterdam more than airlines. The first flight on the way back was an hour late so we had to run through the terminal to get to the one operated by eastern! After all that sweat turned out the flight was also a bit late. The flight itself has no complaints - same service as KLM if not a bit more friendly and awake. Hopefully they will continue operating for them! I think people are more likely to post their bad experiences here than the majority of good ones.

"Never, ever!"

We took your flight from Paris to Southampton on 12th of August. When we arrived to Southampton and was waiting for our suitcase we were told that our suitcase stayed in Paris ?!?

This is the first time something so weird happened as a frequent flyer. Then we were told that suitcase would arrive one day after and we said OK. Already passed 3 days and today we were told that our suitcase still is not in Southampton ?!?

We are on a road trip and we are quite victimised due to this absurd situation. We have everything inside of our bag and they are making our life impossible.

Please never, ever use this company.