"Witnessed what I believed was racial…"

Witnessed what I believed was racial discrimination towards a passenger from eastern airways staff at Newquay airport. Contacted customer service to let them know - they didn’t seem to give a toss - just said they’ll forward it on. Really poor to not take something like that very very seriously.

"Terrible airline, avoid! "

Terrible airline. Booked a flight from Southampton to Paris. Turned up on the day to find the flight didn’t exist, even though it was on the boards at the airport so was stranded with a queue full of other people.
Went to claim compensation. Was originally wrongly advised this had to be done via third party, but eventually accepted claim. Was told payment would be in 8 weeks. This was 4 months ago. Have just been told it will take another 12 weeks. Will not be using again

"My rating should be a 0 star,they…"

My rating should be a 0 star,they cancelled our flight to Paris due to plane technical issues on the hours before the flight and extended no assistance at all,the airport personnel at Southampton was the only person who managed to contact them and Eastern airways declined to help us in any small way due to the fact that we bought the flight with Opodo, and they stated no assistance will be given to us because our money is with Opodo! Wow! How low can this company be? How can companies like this allowed to operate in the UK.I made a review here for Opodo already and got a response a day after that a refund is to be done in the next ten days.Well see…..

"Horrendous customer service"

Horrendous customer service, and seems to be a common theme with having to wait over 14 weeks for compensation which was due under UK261 regulations.

Our flight from Gatwick to Newquay was cancelled after making us wait over 3 hours in the airport with absolutely no customer service or updates in that time. As we left we were told that a replacement bus might be organised, but they weren't sure if/when it would be approved, and instead had to make costly arrangements to travel by train and have someone collect us to drive the further 2 hours.

Compensation claim made immediately and told to wait 6-8 weeks, then another 4-6 weeks, and then told it "should" happen after that but they could not confirm when that would be. On recommendation I sent a "letter before small claims court claim" and had the refund on the same day.

Would never recommend.

"Terrible, don't bother "

The planes break down all the time and the customer service is dire. Expect long delays and cancellations. Then, if you want to make a claim against them, they'll be as awkward as possible in the hope that you give in.

"Delay in compensation payement "

I booked the Southampton to Paris Orly Flight, 6.30am February 29 2024. Delayed and then cancelled at 8.30 with alternative option offered from Cardiff at 16.30 that day with a coach transfer. No other choice but to use this option. Arrived in Paris with 9 hours delay.

I contacted the customer service team who offered a compensation. They said it will take 8 weeks to arrive and I still have not seen the compensation. I have chased several time and every time they said the compensation will take another 4-8 weeks delay...
This is very frustrating

"Service with a surprise."

They got me to Amsterdam from Manchester and no complaints there but what was really striking was the cabin crew - not attractive, young twentysomethings but burly, middle aged blokes that wouldn't have looked out of place working in a shipyard - and they were great! I have flown all over the world on many airlines but they did they job better than most of the cabin crew of better known airlines. Ten out of ten for their efforts, I was really impressed.

"12 weeks and still no compensation"

12 weeks and still no compensation. Seems to be a theme here with other reviews. Time for Small Claims Court. Shame. P.S. Subsequent Letter of Intent to take to Small Claims Court has provided instant settlement. Coincidence??

"The old saying... Buy cheap, buy twice!!"

They cancelled our flight to Paris from Southampton at the start of the year with one day of warning meaning we had to cancel our trip.

Filled in all forms to claim compensation which they acknowledged and set an expectation of an 8 week turn around.

8 weeks later when I chased them up they said they were missing my address details (I definitely gave them this previously and they never contacted me to say they didn't have it).

I reconfirmed and they said it would be another 8 weeks. After 8 weeks I called them to check on progress. Without taking any details from me to see who I was, the lady on the phone started getting angry and telling me I had to wait, she then hung up.
I called back to be told that there were delays but payment would be imminent.

Another 2 weeks went by so I email them and was told that it would be another 6 weeks due to a backlog. WOW!

I contacted them on Facebook messenger to see if that would get a better result. I was given an email address for someone senior to complain to and after speaking with him he has arranged for the compensation to transferred within a few days.

I was told that they make payments every week so I have no idea what takes so long. I can only assume they are in financial difficulty.

Only went with them as they were flying from my local airport but I would never look to use them again.

"Compensation 18 weeks overdue"

I was due to fly Newquay to Gatwick to attend a job interview (I was the interviewer) on 4th March 2024. After waiting at the airport for almost two hours, we were told the flight was cancelled. I did not want the replacement coach option, as this would have me arriving into Gatwick in the early hours, and my hotel was in Central London. Living in West Cornwall, I rely heavily on this route.

I applied for my compensation on 5 March 2024, and received the below response:

We acknowledge your claim for compensation and we can advise you of the following information. Eastern Airways operate in accordance with UK Regulation 261 and we can confirm that compensation is payable in this instance. The monetary compensation payable is fixed at £220.00 (for flights less than 1500km). As an alternative, we are able to offer you a standard return ticket for travel between Newquay to Gatwick subject to availability and for travel to be completed before the 5th September 2024

I gave my bank details for my compensation payment on March 13 2024. On March 20, I received the following from Eastern Airways

"Thank you for confirming, your details have been passed to our accounts department, we aim to make settlement within 8 weeks of receiving this email."

By 9 May, I had still not heard anything or received compensation. I received the below response from Eastern on 10 May:

"First of all please accept our sincere apologies for the delay in receiving your compensation settlement.

We can assure you we are well aware of our obligations and I can guarantee your payment will be made, although due to a large volume of claims were are currently now taking 4 weeks for the settlement to be made. We can confirm our accounts team are working hard to clear the back log and we are hoping to bring this forward."

It is 28 June and I have still received nothing. We are now 18 weeks from the original date they said they aimed to make settlement within 8 weeks. This is totally unacceptable.