"AVOID Useless and very RUDE"

This is by far the worst company that I have dealt with on line. Misrepresented the truth from the outset. Advertised stock they didn't have. Knocked back the delivery date continually. On top of that the guy on the phone was f.cking rude. 'Tough luck mate' its the 26th at the earliest. Avoid at all costs

"Perfect"

Ordered 3 Bosch TRVs and received immediate confirmation of order. I didn't receive any shipment notification so emailed a few days later to chase it up.

I very quickly received an email from Lee who confirmed a delivery date. The items did turn up on this date, which was a nice surprise!

Thanks to BHL, I can rest easy as these Bosch TRVs are very hard to find as they're now discontinued.

"Order #000123876"

Order #000123876. Avoid this company if you want to receive your order.
BHL has taken 5 day to advise me that my online order cannot be completed and my order has been cancelled- I had to contact this incompetent company myself by email to be told this news, I wonder if they would have bothered if I had not contacted them?
They took my money quick enough but have not returned it as yet!
I placed another order with a different company just after this purchase was made and received that order in full on Saturday 23/11 with no problems!
What an extremely bad service, I will not be using BHL again!

"A waste of 2 weeks"

I placed my order on 8th October & instantly received confirmation.
I emailed on 14th October to ask for an anticipated delivery date and never received a response.
I emailed on 21st October and said due to no response and no product I was going to make a claim through my bank. They suddenly replied within less than 2 minutes, made the excuse they hadn't received the email & there stock had been delayed.

A bit of advice BHL - *Update your customers!*

If you sent an email saying: "Due to issues with our suppliers we are now expecting delivery to yourself by X date" I might of thought 'ahh ok I will hang on'

"Great Price Poor Communication "

Not able to comment fully or give a full opinion of my experience as I am yet to receive the goods.
When the request to review BHL was received it was after the delivery window and had I not chased up delivery direct with BHL I would still be in the dark as why my goods have been delayed as there was no communication from them I had to drive the process.
Will update once goods have been received.

"Quick delivery"

Quick delivery, up to my door on 2nd floor, item reasonably priced. All round good experience.

"Excellent hose but a little tricky to…"

Excellent hose but a little tricky to install as no template included to help screw in.

"Absolute first class service"

Absolute first class service, care and attention - I won't hesitate to return, should the need arrise. Thank you, BHL - your Customer Service was excellent.

"Estimated delivery times were VERY misleading"

Needed a part in good time so I could fit it whilst scaffolding was still in place. Suggested delivery time (1 to 5 days) was missed by a long way. I chased to get a delivery date and was told I would get it on Aug 1st. It arrived on August 3rd. Total time from order to delivery was 16 days. Everything BHL said about delivery times was wrong so why bother saying anything at all!

"An effective service "

The spare part I needed arrived quickly and in good condition. Thank you for your service.