"The plumber that came was very polite…"

The plumber that came was very polite and professional. He did a great job. Now things are working. The company itself I found to be very very expensive for what they charged me!!

"Always available"

Super easy! Always available on the phone to answer any question. Always letting you know and updating you on the progress. Engineers are very nice and adapte to the exact work you want done. Have already booked them for other work to be done.

"Continuous toilet flush problem …"

Used this company to fix a continuous toilet flush. Kass (Plumber) came out promptly and fixed the problem in no time. Pleased with service, if a little expensive. Would however use them again.

"This company is a rip-off do not use them"

I contacted PM247 regarding a broken toilet flusher.
The plumber arrived an hour late and told me that he would need to remove the entire cistern and replace the fascia to fix the toilet and quoted me £490 to do this.

I said I thought this was expensive and I will get a second opinion, the following day, a local Plumber came to look at the toilet and found it simply need it a quick adjustment. I was charged £30 including VAT for doing this.

I believe PM247 to be a rip-off, especially as I ended up paying £168 for the engineer to look at the toilet flusher and give me a full story to try and generate more, unnecessary work.

This company is nothing, but a huge rip-off do not use them!!!!!!

"Elvis was very nice and helpful did his…"

Elvis was very nice and helpful did his job very well would use them again just a bet pricey

"Effective and take immediately action"

Effective and take immediately action, once they received my order, they quickly sent me the order description, later on the engineer called me about my order, then give me the price and when would be arrived, payment ready, job fix quickly.

"Fast and Efficient"

I was unsure after reading some reviews here and on Google. Also the company doesn't present their service as reassuringly as it could. In the event, the plumber arrived promptly on time, checked, and did the job quickly. A payment link followed - for the original price quoted - when the job was done, promptly followed by an invoice. It was all over within 2 hours of my call.

"Really happy with the service"

Really happy with the service, very thorough and kept up to date the whole way. Would highly recommend 👍🏻.

"DO NOT USE THIS COMPANY"

DO NOT USE THIS COMPANY, AGGRESSIVE SCAMMERS!!

We should have looked at all the negative 1 star reviews before calling them. (15% '1' stars on Trustpiot, Hundreds on GoogleReviews, 17 '1' star reviews out of a total of 19 reviews on Yell)

My wife called about our blocked drain, and asked if there was a 'Call Out Fee?' She was told, 'no', but then an email arrived (after the engineer had come) saying as soon as the engineer enters the property, a £160 'Investigation' fee is charged.
The engineer then offered 2 different prices to unblock our drains, and then a 3rd price if paid in 'cash' This gave my wife the jitters so she asked him to leave our property.
He then continued to hammer on our front door, while their head office called my wife repeatedly demanding the payment. I had to phone them and threaten to call the Police as he was intimidating my wife.

If you read other reviews, this seems to be the companies MO. To either charge ridiculous amounts for the unsuspecting, and the elderly, or to demand this 'investigation fee' to people who sense that they are being cheated.

Truly Disgusting. I wish we could do more to remove companies like this. But for now, please vote this review as 'helpful' to raise awareness.

"I won't be using them again"

The good: called PM247 as I had a water leak and they were quite quick to come and check it.
The bad: as normal in the vast majority of water leaks there were a couple of parts that needed replacement, the cost of the parts was surely less than £50 in total (checked in Screwfix), yet they asked me for an additional £230 (on top of the £168 for the emergency call). I could understand if they were asking for the cost of the parts, but £398 for 30 minutes of work and a couple of parts that cost less £50, is an abuse. As I said that I would pay for the emergency call and get someone else to fix it, they reduced the total to £294. Still an abuse, but it would come out pretty much the same if I had told them to go and got someone else to do the rest of the job.
Won't be using them again, not because of the quality and responsiveness, but I refuse to be a client of companies that only want to get the maximum possible out of their customers, specially in emergency situations. There are a lot of companies out there that do emergency calls and if the repair does not take longer than 1 hour, only charge for the parts.