"Smooth renewal process"

Smooth renewal process

"new cat insurance"

I found the assistant very helpful, polite and didn’t rush me. Answered all my questions clearly. I was happy to purchase the insurance. Thank you.

"Easy to register"

Easy to register

"Really easy to do online and a good…"

Really easy to do online and a good price for the cover.

"Easy to contact by phone"

Easy to contact by phone, query dealt with quickly and efficiently.

"easy to Fallow"

Facil to seguir e applicar

"The lady on the telephone"

The lady on the telephone

"I only just signed up"

I only just signed up, but seems to be good value for money and priceless for peace of mind knowing we're covered shouldn't be needed.

"Bought two policies for cat and dog"

Charlie was a lovely girl who explained the different policies very clearly

"Great. If you never have to claim"

I’d like to know if anyone has ever given a good rating that has had to make a claim?! Been with them for 6 years and always been easy to BUY or RENEW insurance. However, making a claim? That’s a difference story.
I currently have a £6700+ vet bill I paid at the beginning of December. Immediately made the claim via my vets. And only on 15th of this month (January) have I even had confirmation that they have received my claim and that it usually takes 4 weeks. BUT they are dealing with the large volume of claims, therefore it may take longer. I’m so concerned exactly how long it will take and being out of pocket for so long. I thought the whole point of insurance was because it isn’t money you have lying around and to assist when your pet needs veterinary care?
I’m baffled and I’ll be choosing more wisely if I ever get another dog, but sadly I’m stuck with them now.