"just nowNEW-Edit"

just nowNEW-Edit
Following an order which i made on November 17th and have paid for. I have contacted Neil on many occasions and have constantly been told there is a problem with delivery. It is now Jan 8th 2021 and no one is coming back to me. From seeing the previous reviews this seems to be a common trait with this company. Very disappointed and I feel this needs to be taken futher.

"FRAUD!!!! I would of give 0 stars if possible!!"

I would of give 0 stars if possible!!!
This Company is a total disgrace and so is its owner Neil! The man is a fraud!! ALL PLEASE ADVOID AT ALL COSTS!!!
Purchased goods from this company worth over £2000 and never received goods and after multiple occasions of being promised refund i am months on with my money back nor is he responding to my emails or telephone calls. FRAUD!!!

"So disappointed to be let down by a…"

So disappointed to be let down by a local company. As per many of the other reviews we received a wealth of excuses, holding messages and false promises. Refund requested and not received and as such have had to contact our bank to complete. We have completed a total renovation and this was the product needed for the last task and the only company to let us down in the whole journey. Thankfully I managed to source some brick slips from another company (slipsfromstock) before Christmas who delivered within 3 days. Save yourself some of your much needed time and patience and avoid this company and it's over imaginative owner Neil.

"A professional and thorough service with our internal project"

We went along to the showroom and was met by Neil. He was very informative, couldn’t help us enough and everything was explained thoroughly. From beginning to end we were kept up to date about our projects, stock availability and delivery. Neil went above and beyond and recommended his brother in law Ben to carry out our projects. Well what can I say…it’s an absolutely amazing transformation 🙂 Can’t thank Neil, Ben and Lewis enough and am so looking forward to our outside project to be done in the new year 👌

"Great looking products all round !"

Given the recent reviews I felt compelled to wright a quick review Higgins wall decor. As a first time customer we too were delayed however these are a sign of recent times and as another company in the manufacturing service deliveries are struggling in general at present. I do however wish to commend Neil our representative on providing solutions on the delivery of the products and doing his upmost to keep things in order despite being let down badly by his delivery chain. More importantly the product (which is the most important priority after all ) on arrival was every bit as the high end quality we could wish for.
Thanks Neil.

"We had a very good experience with…"

We had a very good experience with Higgins. We ordered some brick slips to redecorate our kitchen and they were very helpful, giving us all the extra explanations we needed.
I would definitely recommend them.

"Absolute shambles"

Absolute shambles. Paid end October for delivery mid November, now almost 4 weeks later and a catalogue of empty promises, lack of comms, excuses as to why my order isn’t here, my builder furious because even though he’s been booked since July and was due to start tomorrow, he now can’t because no materials here. All you’ll get is excuses and lies, avoid like the plague.

"I wouldn’t advise anybody to buy from…"

I wouldn’t advise anybody to buy from this Company.
I paid in September,
Promised 2.5 weeks delivery,end of November,every lie every excuse
You can think of was used.
Even an excuse it was the courier had a back log and they had it in there depot.
I cancelled promised my money back in 7 working days,now 8 working days have pasted excuses why I haven’t been refunded.
This man is a liar for a living.
No matter what he replies to this review is a lie.
My Customer as rang him on Numerous occasions, more lies
2.5 weeks promised they would be delivered to me.
I was told they had the cladding in stock,10 weeks later no refund no cladding just loads of lies

"I hadnt seen all the negatives before ordering"

As the title states I hadn't seen the reviews before ordering, and yes there was a delivery delay, but Neil went above and beyond to sort the order and it arrived yesterday. Everyone in supply chain at the moment is being squeezed so delays are to be expected. Thankfully mine got sorted, excellently packed btw and Neil had great communication too.

Understand others frustration but hopefully as issues are ironed out more people will get their product sooner.

"Horrendously bad experience"

Horrendously bad experience. 2 months overdue and fobbed off by customer service at every turn. Avoid!