"Scam or just poor customer service?"

The dashboard on their website doesn't make it clear how to contact them or find our your repayment record and status. I stupidly purchased an Iphone XS through them on 5-3-2019 at a horrendous interest rate. Repayments are taken regularly but no information as to how much is still outstanding has been forthcoming. Am I victim of a scam?

"An embarrassing company"

An embarrassing company. No customer service or clue. Expecting me to pay remaining balance on windows and doors that are poorly fitted and fitted incorrectly. One patio door we haven’t been able to open for two summers. Rather than sort the issues with windows and doors they just inform credit recovery to try and get their money. I have been chasing them since 2018 to resolve these issues. Rang Twice over a week ago and spoke to Lisa Wilson. Asked to speak with management was told Shaun or Samuel would call me back as they are working remotely. Obviously they are too busy walking there dogs as I am still waiting. This is how it’s been for two years. What a joke!!!!
Reference is 808611 if anyone from Omni cares

"I remember in the past I have taken out…"

I remember in the past I have taken out finance through omni capital and received notice that account has been settled.
Recently looking at trying to increase my credit score I see it has taken a massive impact becuase apparently since April 2019 I have missed my payments????? No transactions have been attempted and no contact from omni capital has been attempted??? And surprise suprise I cant get in touch with them either???

"No problems with customer service from Troy"

I found a couple of payments to Omni Capital in my bank statement and couldn't remember what i had bought on credit so rang to find out what the payments were for! Troy answered my queries for me - and reminded me what I had bought - and adjusted the payments as I requested. Spot on customer service from Troy, thank you.
Henry

"In reply to your reply"

In reply to your reply.
I can and i have requested to know why I was declined. Which I am legally entitled to do under the freedom of information act.
The feedback from others clearly demonstrates the company does not give to good creditors. The service recieved was terrible on top of that

"Why all the bad reviews?? 5 STARS HERE"

Took out a lone with them back in 2017 for a number plate, they have been taken just under £20.00 a month without issue, they have NOT like MANY other companies been blowing up my emails with lone offers, payment reminders, junk, or marketing which i think is very rare this day!, on top of that i called up today to make they last payment with was a massive £0.24 and was told they would just waver that and close my account. honestly cant understand why people are giving them such bad reviews, They have been great!

Thank you for accepting my lone and its been a pleasure to be a customer with you these last 3 years!

"Very poor do not use these at all"

The company i was using, used this company Omni capital for finance and this rubbish company declined me even though I have a excellent credit Score and am in full time employment showing I can clearly afford the payments, they wouldn’t even let me know what the actual reason was for declining me finance Said it’s their secret and this has now gone against my credit record. Their expectations are obviously ridiculous... do not go with these and if you are applying for finance check they don’t against your credit checks like these did mine. If you have rubbish credit score you might get accepted ... absolutely fuming with this company

"Lucky escape"

Was approved for a loan in order to purchase a new sewing machine, was approved.
Tried to pay the deposit as I was requested to and each of the cards I tried to use were rejected.
Contact Omni and was advised to contact the card holders as they were not registered to my address.
Strange as I have lived in the same house for 12 years, the statements and replacement cards as they expire all arrive at this address and bizarrely this was the address I wanted the sewing machine to be sent to, primarily because I live here!!! What a load of rubbish this company appears to be, I am just glad that I was able to contact the company I was going to purchase the machine from and cancel the loan. After reading the reviews on here about Omni I think I have had a lucky escape.

"Customer Service is way below par"

On many occasions, I have spoken to their customer service reps over the years, and their customer service is shocking. I am now one of the victims of COVID unemployment and just got a lovely taking legal action letter. Good luck with getting your money. I am just preparing a DRO.

"Shauna is a star!!"

I had such a good experience with Shauna a customer service advisor after being passed from pillar to post from the retailer I had taken my treatments with!! She made the whole process, quick, easy and painless and was a lovely person!

Thanks so much Shauna, you are a star!!