"Bought a property recently"

Bought a property recently. Good clear communication with the staff in relation to my purchase and any concerns raised. Special thanks to Cerys

Hope to deal with them again

"I would avoid on all honesty"

I would avoid on all honesty. Told me I had been accepted then days later came back saying they wanted nearly £150 as a holding fee to apply (to see if I would be accepted?) and would not get that back if not if it was my fault.

Immediately came to read reviews on the company after that.

Sounds like they had another tenant and were just trying to make a few quid. I imagine would have lots of ways on their terms and conditions not to repay that, especially reading these reviews the they do everything not to return deposits etc they aren’t gonna return a holding fee. After reading these reviews would not have sent it anyway. Total waste of time.

"AVOID THIS LETTING AGENT BY ALL MEANS"

NORTHWOOD PORTSMOUTH is by far this is the most horrible letting agent I have ever experienced. After viewing an apartment, Indicated my interest in the apartment only for them to request for every little tiny details about me and my partner (if possible they would have asked for my birth certificate) to send to the landlord for him/her to pick, and that took them another 5 days (after reaching out to them a lot of times) to get back to me that my application wasn’t successful.

That being said, spoke to one of the staff on the phone about my concerns on 22/8/2024 and the lady was so rude.

WORST LETTING AGENT EVER!!

"Hi ,Emma from your Portsmou branch…"

Hi ,Emma from your Portsmouth branch was very helpful , friendly and very lovely. She answered all my questions I needed to know she really is a credit to you !
Char .

"I would give 0 stars if I could!"

I would give 0 stars if I could!

Arranged for a virtual viewing in Liverpool and no one called both times. It was first rearranged after waiting an hour for them to call - we called the office and was told that someone would call us in a few minutes but no one did.

Waited all day for the second time after rearranging for no one to call for us to virtually view. Me and my partner are from hull and so going back and forth to Liverpool is a lot between our work commitments. We even called to check at the time of the second viewing to ensure we wouldn’t be missed!

No communication, false promises and definitely terrible customer service.

We felt extremely undervalued and forgotten about. DO NOT RECOMMEND

"We rented from northwoods Ipswich Ipswich for…"

We rented from northwoods Ipswich for 12 years then they sent us an eviction letter saying they wanted us out because they were moving family in but the truth is they wanted us out because we weren't paying enough rent they just sent painters in to paint the walls and put a new boiler in when we lived there the place was full of mice and damp so dont move into 237 heath Road Ipswich they just want to make more profit by charging £1300 a month phil was the only person who cared the rest waste the rest are a waste of space

"Good for Landlords (in Leeds at least)"

I am a landlord, Northwood Leeds have managed my property for the last 4 years. They are the third management company I've used and are by far the best.

The tenants they have found me have been good and reliable, and other than replying to emails authorising repair costs and so on it's been a totally hassle free experience.

"Never use the Warrington office if you…"

Never use the Warrington office if you are a landlord. When I received my property back it was clear that they never inspected. All
My neighbours told me how they had complained and been ignored by the office. The damage done to the gardens was appalling with damage caused to the roof as it had been left be the tenant to overgrown for 2 years.

Work that Northwood said needed to be done was substandard and all has had to be redone. They sold the guaranteed rental scheme on me having to do nothing and they would look after everything when what they meant was they would do nothing and I would have to do everything.

I messaged them about the state of the property and the quality of the workmanship they provided and not surprisingly now they had no income they simply ignored.

Stay away

"Do not use this company.of your a…"

Do not use this company.of your a Landlord.

They sold a franchise to someone who used my property to grow weed.

They got raided amd my power was disconnected.
Northwood Coventry illegally reconnected the property amd replaced my front and back all of this without any of my knowledge.

I found out 2 years later after a neighbour tood me.

Rang up grid to get a crime number who told me i was never reconnected,they then disconnected me amd charged me 2 grand to reconnect on top of the thousands ive spent putting the property right.

Please do not use and spread the word.

"First time viewing a property through…"

First time viewing a property through Northwood Sandbach and will unfortunately never be viewing properties represented by this estate agents again. I waited 30 minutes and nobody showed up, called the Sandbach office twice in that time and kept being informed they were 2 minutes away which turned out to be a lie because after 40 minutes there was still a no-show, and even after I left the property I never received any contact from them to say they were there or to apologise. Completely wasted my morning/time driving up to Sandbach for nobody to show up. Poor service and unreliable so I will not be trusting this estate agents in future. The worst thing about it is that I was genuinely interested in buying the property I was viewing.