"Tell us who will deliver our parcels"

I do not understand how they cannot update you as to who your parcel is being delivered by. I have seen quite a few replies by the service on this page citing that Whistl itself is not a courier service but manages parcels via actual couriers such as Hermes.
However, the tracking information on the website does not allow you to see which courier is being used and as such I am left with a “Received by Carrier Delivery Depot” notice with no further information.
If I am lucky enough to get a reply on this page as a few others have done, my tracking reference is JD0002258959362428.

"Worse courier of the lot ..."

Worse courier of the lot ...
No updates that mean anything , like
" in transit" for 5 DAYS ...stil no deliver 😠

"Snail mail..."

Tracking info supplied by seller but the data on the tracking link was not updated for 4 days?Small letter sized package eventually delivered 5 days later?Even royal mail second class is quicker! Will not be recommending this service to others!

"I really do not understand the concept…"

I really do not understand the concept of Whistl. Farming courier services out then reneging responsibility when things dont turn up ? !

I have been waiting for a delivery since 3rd of Aug....I have Whistl tracking number (2402478148440923). It has been dispatched since the 30th July ??

Trying to contact this company is also impossible....a phone number that rings out to a voice mail that can no longer take messages because its full ! Unbelievable

Totally amateurish

"Have been waiting in all day for this…"

Have been waiting in all day for this item only to be told that they have to contact the delivery partner - if I'd have been given the details I could have collected this myself!

"ALL day waiting for the parcel"

ALL day waiting for the parcel, first thing in the morning they sent me an update " its on the way " out for delivery... about 4pm " Recipient - Cannot be reached" AM AT HOME ! royal mail delivered others parcel for me at 3pm..
worst ever !

"Not exactly excellent"

Tracking details not found. Item is in delivery since 05.08. and hasn’t arrived. No way of finding out what happened, where the parcel is or if it will ever be delivered. As a recipient this is extremely dissatisfying and reminiscent of carrier issues of the 1990s when paying customers were kept in the dark and left utterly helpless. It defies belief that these kinds of problems still exist today. Obviously not very good word of mouth advertising and only leading to customer loss. One would think companies had learned that by now. This would honestly never happen with UPS.

"I got two parcel still on transit over 2weeks"

I got two parcel. All is no tracking details. One of 2week ago. On system just show in transit, still no recet. Never update mews.

"Not really a review but.."

Not really a review but... on track my delivery this morning it said out for delivery, now it says delivery scheduled. I can’t find any explanation of what that means or why it’s changed!!!! So frustrating!!!!


Thank you for replying whistling, I didn't know you contracted out deliveries, it was eventually delivered by Hermes. So I've altered the rating on you!!

"No attempt at delivery"

No attempt at delivery, parcel returned to seller. Appalling service.