"Didn't bother to knock the door!!!"

I waited in all day for my delivery to arrive only to find out they didn't even bother knocking the door. They probably left the parcel on my doorstep and it was stolen. I've contacted the sender of the parcel and they will send a replacement but I have to wait another two weeks. Very disappointing , poor service.

"Whistl - A long standing relationship"

Whistl and Datagraphic have a long standing relationship, we trust Whistl to deliver our critical mail every day, and they have done so for the past 5 years.
All Whistl colleagues are friendly and professional, providing helpful customer service and advice.
Any problems are communicated in a timely manner, and any problems are pro-actively solved.

"Hermes used to be great..."

Hermes used to be great. Not sure who owns who anymore, but if TNT are involved God help us all. Do Hermes still exist? Do Whistl own Hermes? Do TNT own everybody? What a mess. All I know is, collectively they couldn't organise a p**s up in a brewery! I have waited a week for a delivery. Is this what they call progress?
Good grief.
There's a lot to be said for the good old post office I reckon.

"Incompetent company"

Incompetent company. Booked and paid for a next day delivery. Whistl then organised to collect the package on the supposed day of delivery, pushing everything back with no apology or explanation. Issues like this impact on people's busy lives and should not happen. If you can't fulfil a next day service, don't offer one.

"Absolutely shocking"

Absolutely shocking! Payed extra for an express delivery with Whistl and they did not deliver. Lied about an attempted delivery and since their contact centre is not open on weekends, made it impossible to get hold of my package.

"Lied that they had delivered an item…"

Lied that they had delivered an item and forged a signature though their website showed it had returned to the depot.
Avoid these people

"lied continually about deliveries"

lied continually about deliveries. untrustworthy and dishonest.

"Appalling"

Appalling. Whistl claimed to have made 2 delivery attempts whilst we were at home all day (with no "proof" of these supposed attempts via a "missed you" card through the letter box on either occasion). Whistl Customer service telephone number is not answered. We have complained to the Titantic Store, Belfast who contracted this courier service.

"Park Group Plc"

We have received first class support and assistance. As a direct result we have moved more of our mailing campaign activity to Whistl from other carriers. Price competitiveness naturally remains important to us but the service we receive also plays an integral part of that choice.

Phil Griffiths, Marketing Campaign Executive
Park Group Plc

"Moving over to Whistl from Royal Mail…"

Moving over to Whistl from Royal Mail has exceeded our expectations for savings and improved the quality of mail we send out, enhancing our reputation, looking more professional and preventing risk of data breach.

Having regular contact and meetings with our Account Manager has been a huge benefit as we have been able to look at what we are sending out, any areas for improvement, new products, the savings and any issues we have had.

The data and intelligence has enabled us to look at the activity of teams and drive down mail volumes by being able to challenge the use of more digital engagement.

The customer engagement side from Whistl has been fantastic and during implementation Whistl supported and
helped us to deliver workshops with teams to provide tools, guidelines and best practice to achieve clean professional mail.

We have had a number of large mailing events and Whistl have been proactive in assisting with these to ensure
they were managed and successful.

Prior to implementation we visited the Leeds depot to see first-hand how post was processed. The visit gave us a clearer understanding as to why our outgoing post had to be prepared in a certain way to ensure successful delivery. The implementation plan and support during that period was excellent