"Do not hand over your money to this company."

Avoid at all costs! Invest your money elsewhere. Absolutely terrible customer service , totally lacking any organisation and they do not follow through with queries. I have requested a manager call back twice and still have not received a call. I have requested a refund due to lack of ability to successfully book a theory test and inform us of the correct time leading to a missed theory. I’ve requested a refund due to the extremely poor customer service and lack of ability to carry through what they advertise. I have been told by the company “customer service manager” that they don’t give refunds so I will lose the £385 I paid on 25th April despite receiving no services from the company to date other than miscommunication!! I will be getting legal assistance with this. Please avoid .. absolute fraudsters your money it better spent elsewhere if you are wanted a professional service!

Updated 22.6.23

I would like you to refer back to the telephone call which I was assured was recorded where the comment around the refund was made as I assure you, from my side……that is 100% factual. The male I spoke to confirmed he was the customer service manager and stated that I would not be entitled to a refund. In the same call I was assured that a manager would reply to me within 72 hours! I have only received a standard email response today (22.6.23 which is a whole 6 days later……double the lead time stated) but your company managed to respond to a negative online review the very same day!

"Good experience for my son he did pass…"

Good experience for my son he did pass second time so cost more but pleased to say he did in the end.,,

"The company is fantastic"

The company is fantastic! I passed both my theory and driving test first time thanks to them and the instructor. Definitely will recommend!

"A very good team"

A very good team, any issues i had I could easily get in touch and everything got sorted and instructor was very good as well, overall very happy.

"I found the instructor to be brusque…"

I found the instructor to be brusque and unsympathetic in their manner. Being shouted at when learning a new skill is unhelpful.
I did however, make progress which is why I have not rated it as lower.

"AVOID"

AVOID. Do not give the tests on time at 4 weeks I’ve been waiting so much longer. Cannot get a refund until 18 months. Called customer service and the guy was sarcastic and rude and useless. Pretty sure he didn’t like me because I kept asking for a solution to find a time for my course and test so probably deleted my name off the system so I never get a test.

"Just scrap the whole company xxx"

Just scrap the whole company xxx

"The course was really useful"

The course was really useful. I passed my test first time with no faults. My instructor John was amazing and made sure I felt confident and ready before taking my test.

"John was brilliant"

John was brilliant , very calm, helped me learn very easily and got along very well, really happy with my instructor .

"Very good!"

To find me an instructor took around 6-8 months but once the company found me someone the experience was really good, I learnt very fast, it was stressful at times but overall recommend it