"Scammers"

I bought a custom trisuit, cycling jersey and podium shirt. After 3 months ..saying that i would contact the bank to cancel the payment they met with me and made the custom trisuit then had to chase them again to produce it and send it. Never designed the cycling jersey and podium shirt and after 1 year sending mails and instagram messages they said all was sent.. i answered "how could you send me a custom product that was never designed!" and they blocked me. Dont buy at this company. I made my new custom suit with Bioracer and is better quality, cheaper and they dont scam you. Also heard that Wynn makes excellent custom trisuits.

"My experience with LTP has been since…"

My experience with LTP has been since 2015. I’m never disappointed in the quality of the gear. The only custom kits I wear. Love, love LOVE!

"Sad update to a great first experience."

Sadly have to update this review from June. After a fantastic first experience, LTP offered to work with me on a custom suit for my first full Ironman attempt. I had a call with the designer and paid for it the week of June 12. Since then it’s been a run-around and the 4 to 6 week process I was promised is on 2+ months with no suit, and no way of getting it to me by my race. Also place an outlet order and that hasn’t shipped either.

Disappointed because despite the negative reviews, my first experience was great, but sadly they seem to be back to their old ways.

OUTDATED: Love the pain was great to work with. Fast responses and shipping and a very high-quality product. The suit was incredibly comfortable and I felt confident all day wearing it.

10/10 would recommend if you want to be complimented often and feel comfortable while suffering on race day.

"Very quick to respond and helped me…"

Very quick to respond and helped me with my order!! Also helped me pick my size and gave me advice

"1 Star would be to much of a rating for…"

1 Star would be to much of a rating for this company, their product looks great on their website and if you’re lucky to get your order the material is cheap like is from china, they’ll send partial order 2 years after you placed your and wait longer for the rest of the order and their customer service is the worse, no response to email and/or no one to contact. Worse experience ever!!

"Bought a “team kit” over a year ago"

Bought a “team kit” over a year ago, never received product. Got the run around , and excuse after excuse. DO NOT BUY from the “brand” - go elsewhere and spend your money on reputable brands.

"Engaño total y ellos solo riéndose del…"

Engaño total y ellos solo riéndose del engaño…. Me dicen que ya fue enviado un paquete y que revise mis emails… enviaron un email desde otra cuenta “thriatlon kits” con un correo electrónico diferente y donde mandaban un link del servicio postal USPS… al tratar de seguir el “envío” la compañía menciona que “fueron contactados para recibir un paquete “ pero que aún no lo tienen en su poder para poder enviar al destinatario … finalmente es otro engaño más de esta “empresa” espero esta experiencia les sirva a otros para para este circo que tienen montado

"SCAM"

8 months ago I did a custom design with LTP and they made a mistake and charged me twice.. till this day I have not received my money back.. guess this is stealing??? Yesterday a friend told me she is dealing with the same issue. She ordered a suit in January and hasnt receive it or any email from the company. Robbery? Stealing?

"Love the Pain is a scam."

Love the Pain and the owner Ben Haas stole almost $1,000 from me. I placed multiple orders between September/October 2022 and have not received them.

I called their customer service as well as Ben Haas. They told me lies about shipping and production times. They will not refund my money.

"I placed multiple orders in nov-dec…"

I placed multiple orders in nov-dec last year. The brand sent out emails saying production was behind which was totally fine because it’s a small business. It’s now 6+ months later. I have emailed and messaged multiple times with understanding update requests and have never so much as received even the most basic response.

It’s really sad to say but next step is to contact the better biz office and my bank to let them know it’s a scam

It makes me very sad because I was so excited about the product and brand

If you shop with them just know your order will be charged but never ever deliver