"They are a SCAMMING disorganized and…"

They are a SCAMMING disorganized and unethical bunch of CHARLATANS. Please BEWARE, you will not get your merchandise and definitely not in an appropriate timing (if you lucky). I lost $475 on a kit, that Ben& co. just refuses to deliver or refund. Please support legit business with hard working people. This one is NOT one of them!!

"Lovethepain.com is a scam website"

Lovethepain.com is a scam website. I placed an order at the start of November 2022. They rarely reply to emails and when they do it is conflicting advice (your order is processing, your order is about to be sent, your order is going into production, we need you to re-confirm your address). It is a SCAM plain and simple. Do not order from this company. Immoral, unethical, preying on the goodwill of athletes.

"Reviews"

I ordered a trisuit in October 2022 for more than 300 USD for an Ironman event I had in March! 2023. You would think 4 months would be enough time for them to prepare the trisuit right? AWEFUL its been more than 5 months! I have trying to contact them and they just do not respond, I have requested through their chat online, website and email a reimbursement or a specific date and just do not receive any response. If you can't deliver an order, just return the money. Why the heck do you take such a long time? I also contacted them for an expedited delivery and they charged me 00 USD FOR this and still after 5 months have not recieved anything, not even an email!!!! this is a FRAUD! Terrible company, Terrible service, Terrible communication it just SUCKS!!! DO NOT PURCHASE ANYTHING FROM LOVE THE PAIN

"Awful Customer Service"

I should have checked Trust Pilot before ordering. I placed an order on July 25, 2022, and paid in full for the products plus shipping. Now 7 and a few months later I still am waiting for delivery. POOR SERVICE. We all understand production delays and various other stuff that can happen, but there is literally NO COMMUNICATION from their side! I have the online chat open permanently on their website, and other than the occasional bot response... no chat, no communication, no nothing. I have sent over a dozen emails, some of which got responses like "we will be shipping soon" ... alas! I see that "soon" is a relative term for this company.

"POOR CUSTOMER SERVICE & DELIVERY"

I ordered a trisuit sometime in March 2018 for my first Ironman event in November 2018. You would think 8 months would be enough time for them to prepare the trisuit right? NOPE! They took over 6 months to deliver, that too because I messaged them about it. After a lot of messages, they wanted to 'sue' me because they said I was rude. WELL HELLO, if you can't deliver an order, just return the money. Why the heck do you take such a long time to sew a trisuit? Is it made of gold? and even after receiving the trisuit, I didn't feel good to want to wear it - only cos I had a terrible mental and emotional experience with LOVE THE PAIN.

"Can't fulfill Orders - Operations problems"

There are some major operations/ownership issues with this company. They do excellent in Marketing, but can't fulfill orders. They make amazing products (I do own a tri-jersey and it's awesome!), but expect to wait for 5 to 6 months. Custom orders should take around 1 to 2 months, not 5 to 6.

It's sad because triathlon athletes do need to receive their orders in some sort of timely manner. By the time you get your order, your race will be over.

Processing a refund and/or getting your money back may need to go through your credit card company. I ended up placing another order for some swim jammers, and now after 4 months, I can't wait any longer. The order was placed in August. It's now February.

"Absolutely painful scam"

Absolutely painful scam. Unless you love the pain, do not ever purchase from this company!

"geiles Design aber keine Lieferung und Kommunikation..."

einen Anzug im September bestellt. Am Anfang schon Probleme in der Kommunikation. Ich hatte einen Custom Anzug mit Sponsorlogos. Die Logos habe ich auch gleich in gewünschtem Format geschickt. Als ich nach ca. 3 Wochen gefragt habe ob alles passt, haben sie gesagt ich muss doch noch Logos schicken. Habe ich dann nochmal gemacht und den Erhalt bestätigt bekommen. Ein paar Tage später habe ich ein Mail bekommen, die Logos zu schicken. Also ein drittes Mal geschickt. Und so ist es weitergegangen. Mittlerweile sind 4 Monate vergangen und auf Nachfragen per Mail oder Chat wie es mit dem Anzug aussieht wird einfach nicht mehr geantwortet. Geiles Design nützt leider auch nichts, wenn der Anzug nicht geliefert wird. Ich hoffe ich kann noch eine positive Bewertung abgeben sofern der Anzug kommt. Aber der Service und die Kundenkommunikation sind unterirdisch.

"Order Placed...and NO response after 6…"

Order Placed...and NO response after 6 weeks...still waiting. They offer massive discounts and HEAVY marketing (60% off) but don't be tempted...very POOR customer service - and so far I have not received my order and have paid in FULL. WOW - how can they remain in business? And - now I find SO many other customers have experienced the same poor service - I should have checked Trust Pilot before ordering.

"Everything is wrong with them"

Everything is wrong with them. They take your money and wont send your order. Most of the times they wont reply, and if they do, they tell you that they will be back to you, they never are. Avaid them at all cost. I still don´t know how they are not legally shut down.