"Rip off"

We paid almost £100 for two Day Two PCR tests. We got the kits, sent off the swabs and are still waiting for the results two weeks later. Their customer service is terrible

"My Experience with Rainbow labs is…"

My Experience with Rainbow labs is positive, the LFT certificate arrived less than 2 hours after sending the picture and I used for 2 times, I did also a PCR test on the 29th and last night around 2am surprisingly arrived the result. The costumer service replied fairly quick via email but the phone line I wasn't able to connect. I want also to add that I collected my test and I didn't use the delivery service

"Everyone who got scammed"

Everyone who got scammed, please report them through actionfraud.police.uk/ .

"Scam"

Scam, no results after 10 days, excuses only!

How can the UK government website recommend them is beyond me...

I live in Panama and we have better Covid testing this a complete joke!

"Shocking - do not use - Sham"

Shocking - DO NOT USE. Rainbow Labs is a sham taking advantage of desperate travellers. 0 stars.

They operate out of an unlit, disorganised room in an Ibis Hotel. The person at the desk was not wearing a mask, and was more interested in playing games on his phone than answering questions. I saw him get irritated at numerous people trying to understand what to do.They just fling a "PCR test" at you to self-administer stood right there - no controls, no hygiene, nothing. These tests are clearly just lateral flow tests they've taken for free from the NHS, and stuck their own labels on top of.

Complete and utter shambles!

"Waste of £50 paid for day 2 pcr…"

Waste of £50 paid for day 2 pcr activated online sent test away and it has now been 10 days and no result so quarantine would be over anyway just taking money off people for nothing

"Still No Results"

Ordered and received Day2 PCR tests for return from Denmark. So far so good.
Arrived early on 20th December, had tests done and posted by the same day. Tracked mail confirms samples delivered on the 22nd December and until now, 28th December no results and no communication whatsoever. We called and did manage to talk to customer service that proceeded to give us convoluted excuses for test not being processed and results not being sent/delivered. So 10 days isolation, results meaningless and no refunds or proper explanation.
So don't believe in any promises and avoid at all costs.
Should be taken of the list of UK approved labs.

"No PCR results after having had my…"

No PCR results after having had my sample for 7 DAYS!!!! Absolutely disgusting and extremely poor service. A phone number that doesn’t connect and mostlikelybots replying to emails. Appalled. DO NOT USE THIS COMPANY.

"An absolute joke of a company"

An absolute joke of a company, late results, unable to phone them, they don't respond to emails, DONT USE THEM, DONT WASTE YOUR MONEY!!!

"I am only giving this one star as you…"

I am only giving this one star as you can give none.
I ordered 4 test kits , one for myself, one for my husband and one each for our two sons. Only one was delivered. On the website the other three were all marked as pending. I recieved no notice of posting, which I did recieve for the one that we did arrive. I conclude from that that they did not post them. I tried calling the number - probably about 50 times. Always engeged.I emailed them several times, and left a message on their facebook page, and recieved no response from them.
We returned from our holiday and had to arrange a local Day 2 test as, because of Rainbow Labs appalling lack of service, we would otherwise be in breach of Government Guidelines, and risk being fined.
I contacted Trading Standards, and they advised me on how to complain. I also contacted the Bank and arranged for the payment t for the 3 tests that did not arrive to be refunded to us as we had not recieved the Goods and Services that we paid for. I sent a letter to them outlining the situation, and giving the the Bank reference number for the refund. Still no contact from them. You can only assume that the incomptance extends to every department
I have also contacted my local MP to highlight the poor service that they provide and to see if he can get their Government accreditation revoked - I cut and pasted the hunreds of negative reviews about them so that they were aware of the scope of your incompetance.I dont understand haow they get 5 stars on Which.
So to conclude - Use someone else. We used Randox which was good, and Regeneative labs in Cambridge which was excellent, but a bit more expensive.