"Lateral flow test for arrival from and pre-departure to France"

End of November 2021, I used their service for a LFT for a return to the UK (From France). The service was fine, ordered and received the test on time, did the test on arrival to the UK, received the submission confirmation and the results certificate the next morning.
So, I decided to re-order 2 LFT for a very recent trip to France for my husband and I. This time, we needed to do the test 24h before we travel and I had a strange feeling with Rainbow... So I ordered another 2 LFT from another company (and I did so well!!). All LFT received on time btw.
24h before departure, on 23/12 in the evening. I first used the Rainbow's LFT and, it was all straightforward for me until I checked my certificate the next early morning, on 24/12 (The departure date): the submission date on the certificate was WRONG, they have put the day before 22/12 instead of 23/12! I emailed them but of course, they NEVER replied. For my husband it was worst, we submitted many many times on their website, but he never received any confirmations or certificate (we did everything at the same time).
That early morning, luckily, we had the other LFT from the other company, we received our certificates within less than 4h and left for France in the same evening.
Please believe all the other reviewers who had a bad experience. AVOID!!

"Absolute scam"

Absolute scam. I never received my test, their customer service are pre-written excuses stating they can't do anything once the tests have been dispatched. Do not use this provider!

"Too slow to be useful"

Unlike the experiences of some of the other reviewers I did actually get a result and a report. Rather than the expected 24/48 hours, I got my result 4 days after the sample reached the lab.

"Very dubious firm, most likely fraudulent"

This is a very dubious firm. No results after 48 hours, phone number is not in service, and only auto reply for emails. Avoid at all costs. They have also been reported to fraud office. Do not use this firm

"Worst service - No test Result"

Don't know how UK Government approved this company and it is still in the UK Govermnet website. After sending them Day 2 PCR Test, no result has been received and 10 days have passed at the time of writing this worst review. TOTAL SCAM AND CRIMINALS AS THEY ARE MAKING MONEY FROM COVID PENDAMIC WITHOUT GIVING CORRECT SERVICES. NO CUSTOMER SERVICE AS THEY DO NOT RESPOND TO EMAIL AND NO PHONE. STAY AWAY FROM THESE WORST SCAMMERS AND THE UK GOVERMNET NEEDS TO ACT TO PUNISH THESE CRIMINALS.

"Stay away from this scam and more"

This is an absolute scam and atrocious that it's listed as a government approved website. Same experience as many of you. No result from the test, no connection when making phone calls. After some more research I see that Rainbow labs trades under Rainbow Diagnostic Ltd and also has a number of other companies who's 'directors' are the same 2 people who happen to be 'doctors' or 'surgeons' depending on what suits them. I got lost in the rabbit hole.. Even though their return address is to Essex, the company has recently changed its location for Rainbow labs (as of 14th September 2021) to 86 Harley Street.

I searched the company information on the government website and here I found several other companies (most with no contacting capabilities that are linked to these two 'doctors/surgeons/directors' with the Essex address listed, including:

-Rainbow healthcare workforce Ltd
-Rainbow Fulfilment Ltd
-Luvitus Limited
-Arrival Diagnostic Ltd - looks like another copy paste if you read the returns policy section.
-Daisy Medtech Ltd
-The London Specialist Clinic Ltd

I found Linkedin and Instagram profiles of the names listed as the 2 directors of this company but obviously cannot link them on here. Potentially a male and female duo, one Indian, one South African.

They need to be reported to the British Medical Association. If they are real doctors they need their licenses revoked. If they're not doctors, claiming to be one is a crime within itself. Not right!!

"🚨AVOID🚨"

ATTENTION🚨
Cette entreprise d'escrocs vient de changer de noms: elle s'appelle désormais ARRIVAL DIAGNOSTICS!!!
histoire de brouiller les pistes après les dizaines et dizaines de mauvais commentaires.
Après avoir commandé 4 tests ( sans avoir regardé les avis Google bien entendu), nous les avons reçu avec un jour de retard, nous avons suivi toute la procédure demandée, et renvoyé aussitôt les tests effectués.
Après leur avoir envoyé un mail suite à notre incertitude de recevoir nos tests à temps, ils nous ont répondu que nous n'avions pas activé nos tests, ce qui est totalement faux.
Nous sommes donc coincés sans pouvoir sortir de notre hébergement, avec nos deux enfants.
Et entre temps ils ont changé de nom !
BE CAREFUL:
RAINBOWS LABS AND ARRIVALS DIAGNOSTICS ARE THE SAME COMPANY! AVOID!!!!

"DO NOT USE."

DO NOT USE.

Company cannot honour their commitment to provide results within 48 hours and do not respond to phone or email. Management have most likely knowingly accepted more tests than can be processed. Profiteering in pandemic and deserve only contempt.

"Stay away. Fraudulent Covid test company"

We ordered a Day2 PCR test which arrived on time, but then the disaster started. We sent the test on Monday 20th December, but no receipt confirmation has received yet or results. Even worse we have received no response to our emails and the phone number is not working. Do not use this company is a FRAUD.

"Avoid at all costs."

2 x Day 2 PCR tests mailed in a priority mailbox at 11am, (11:30 collection), on the 17th December after activation on the Rainbow Labs website.
Now 24th December, and absolutely no correspondence, except a stupid reply from customer services after I complained.
Avoid at all costs. Should definitely not be a government approved vendor.