"Scammers. Do not use them."

Absolute garbage outfit. Obviously a one man band who's set up a harley street PO box and not been able to process the tests as they come through, so probably farming them out to a third party lab.

"Awful service - take your money then ignore you"

Awful service. Spent £36 for 2x basic tests (they were just LFT’s”) for our return home from the Maldives. Received nothing in the post so we used our own LFTs and did a PCR so we knew we were negative. I have sent numerous emails but been ignored every time. Do not use this company they steal your money.

"Fraudulent unreliable company"

Fraudulent company
Paid money for 2 lateral flows which never arrived
Phone number is not is used , emails not responded to
Do not use this company . Lost our money sadly
Used Randex … no problems with them

"Radio silent"

I sent my PCR test to Rainbowlabs on Monday. Royal Mail track and trace confirmed it was delivered to them on Tuesday, a day later. One week later and a couple of emails I am still waiting on the result or any kind of feedback. Trying to call is useless as the phone number only states that it will only reply to an email in 24 hours. I can confirm that this 24-hour turnover is inaccurate. I wonder if I get a refund...

"Failure of rapid antigen test to arrive on time"

We ordered the rapid antigen test to be taken within two days of return from travel. The order was placed two weeks before it was needed. It had not been delivered when we arrived home and was dispatched two days after our return but only after complaining! This was now too late to use.
A refund was expected at least but after exchanging several emails I just gave up.
Appalling service. A company not recommended.

"Wish I'd read some of these ratings…"

Wish I'd read some of these ratings before I committed to use them!! Ordered 2 and fair enough 1 came through in good time, but the other we're still waiting for!! Of course you can't call them because they're too busy - what sort of an excuse is that - and all 3 emails I sent have been ignored. Total waste of money and no refund possible....one for Watchdog. I used the Which recommendation as the reason I chose them, so I will be contacting them too.

"Worse than useless!"

I sent my COVID test to their lab as requested. Royal Mail track and trace confirmed it was delivered to them a day later. It is now seven days since they had my test and I’m still waiting to know the result. They won’t answer their phones so emails are the only way to communicate.

"Unhappy with this company, a broken promise!"

Their product, a pcr test was promised within two days of order for my day 2 test. My test kit did NOT arrive for twelve days from order and six days past my day 2 testing. I had to scramble to find alternative testing during the day of my day 2 test as required by the UK government. This was not what I expected and will write the company to demand a refund of my purchase. Very disappointing when travelling abroad from the US !!!

"Terrible company"

Terrible company. Do not use. I ordered a day 2 LF and was sent the test but never emailed the code needed for my passenger locator form. They won’t take phone calls and didn’t reply in time for me to use the test so I asked for a refund. Have sent multiple emails asking for a refund and they never get back to me. Avoid at all costs!

"Arnaque"

Propose des prix attractifs mais ignorent les mails malgré les relances dès qu'il y a un problème. A fuir absolument si vous voulez éviter de devoir acheter d'autres tests ailleurs.