"Unable to access test results"

Received email with link to test results, but the link didn't work! Really frustrating not to be able to access the report.

"Great customer support"

We enjoy tremendous support at Rainbow Labs and are very happy to recommend them.

"Health MOT"

I tried Rainbow Labs for the first time and found them highly professional, helpful and courteous. The blood test was carried out at their Harley Street facility which is easily accessible. The report arrived within 48hrs with detailed recommendations and any actions which were easily understood. It is set out in a wonderful system of graphics using a colour-coded system for ease of use and understanding. Highly recommended.

"Excellent service"

I recently used the services of Rainbow laboratories. The staff were knowledgeable and friendly. The results were turned to me in record time. Overall, I highly recommend this lab to anyone in need of accurate and quick results

"PCR test for SARS-COV-2 ordered"

PCR test for SARS-COV-2 ordered. Reasonable price (£35 at time of test, October 2022) and fast turnaround. Results were entered into the NHS system. It is frustrating that the marketing was centred around people wanting tests so they could fly rather than preventing spread of covid and supplying evidence of a positive covid infection to help deal with any potential medical gaslighting over post-viral illness. Also it’s an injustice how the state no longer provides free tests and the NHS Covid app is being shutdown - not that this is the fault of Rainbow Labs - the UK government is forcing us to navigate a purchasing decision on which company will provide the most accurate testing that we aren’t equipped to make and pay for it just to have a chance of keeping ourselves and others safe and get access to medical care while all covid precautions have been / are stripped away. An excellent service from Rainbow Labs (minus the obnoxious advertising and insistence on providing a passport number) but in the context of widespread state abandonment. Healthcare shouldn’t require complex interaction with the market or any cost to the individual.

"Highly recommend Rainbow's service"

Highly recommend Rainbow's service. Quick and hassle-free.

"Good option for those with busy…"

Good option for those with busy schedules. Professional staff and convenient process.

"Reliable and trustworthy. Accurate results and helpful staff."

Reliable and trustworthy. Accurate results and helpful staff.

"Wonderfull experience"

Wonderfull experience. All staff including customer service was very kind, available and helpful.
It looks like the interpretation of the blood tests is automated and the system could use some improvements but over all the results were quite clear.

"As a B2B lab this is the worse option…"

As a B2B lab this is the worse option you can choose because:

- they ask you to pay upfront for all materials such as PCR swabs
- for Covid results they are always late with results which caused us to give many refunds to clients
- communication is very difficult as you ask for something they reply about something else
- they are not opened week ends which causes a lot of issues
- they also ask for unjustified payments without breakdown of costs + to pay for the samples that were 1-2 days late ???

Best to find some other provider as these guys have no clue about business

In regards to their response, I can provide all emails from unhappy customers, refunds, and complaints. Their own owner of the lab came to the clinic and registered patients himself onto their platform. Then after 3 hours they email for us to register them again! Joke with a super cheap portal and extremely rude and unprofessional staff, kind of childish even by their reply below! By flagging my review doesn't mean you will get it removed, I can provide all the profs needed to support my complaint!