"Test kit"

I order day 2 test before, but I didn't receive the product and said the Royal Mail has delivered to wrong place.
They required us to pay again the fee

"I ordered a PCR 2 day from them"

I ordered a PCR 2 day from them
I did exactly what they asked for and they sent by email my results after the 3rd call,Which was 3 weeks later.
Every time i. Called them they said my results needed the doctor’s siganture.
I needed to results to be able to go back to work so i took another test and i was positive.
When i got my results i asjed for a refund and they claim they send it to me 6 days later instead of 3 weeks.
But every time i called they said they were not ready and now after another 3 weeks and lots of emails they are reviewing the case.
How many of you are in the same case?

"no PCR results and no refund"

Worst customer service ever. They failed to get me the results of my PCR test. I am still waiting for my results and a refund after many phone calls and emails. The call centre who answer the calls have to put you on hold for at least 10 minutes, seem to be agreeing with your demand for a refund, then nothing happens. My PCR test results were due back on 10th Jan. It's now 20th Feb.

"DO NOT BUY FROM THIS COMPANY."

DO NOT BUY FROM THIS COMPANY.

I bought and paid for 3 individual antigen day 2 tests that is needed for arriving back into the UK from abroad and not one of them arrived. Ok, £5 each isn't a lot but thats not the point.

Too much time has passed now but what if one of us were positive for covid-19 and we passed this infection on without knowing??

This could result in someone dying.

Rainbow Labs are on the gov website which makes it even worse.

Disgusting that this is going on. absolute SCAM.

"Terrible"

Terrible. In short the tests never arrived. The Royal Mail tracking number supplied doesnt provide any information. The tests are obviously lost and Rainbow labs keep referring me to Royal Mail but Royal Mail say that only rainbow labs can claim for the lost parcel (which is of course right). Absolute cowboys and a nightmare to deal with

"On time and easy (Antigen test)"

I did the antigen one, the quick test. All was on time, when I arrived home the kit was already delivered, I had clear instructions on what to do and the results came the next day (Although it took me a while to realise cause they were in my spam folder).

"Do not use this company"

I bought 2 tests when they were necessary and sent them back. As with many others only one result came back. They have tried to tell me that I activated mine with an incorrect barcode number but I took a screenshot at the time of activating so I know the number was correct. They are obviously scammers and should never have been on the government list.

"Disgraceful service"

Disgraceful service. Paid for a 2 day release PCR - Returned to me on Day 13. Requested a refund on numerous occasions and refused. Absolutely disgusting. Complete scam.

"Results of Day-2 PCR test never arrived"

I have taken 2 Day-2 PCR tests with Rainbow Labs based on the UK government guidelines. For the first test, things went more or less according to schedule and I received the results in 48 hours (not super fast, but within the timeframe they promise). However, the first test result was unclear (which can happen, I don't blame the lab), so I had to take a second one or quarantine for the full 10 days. I made the mistake to take the test, thinking that some of the bad reviews online might be isolated incidents . A month later (test sent on 14th of January), I have not received any results. I have contacted them several times and the only thing they told me is that the sample is being processed by one of their Partner Labs and they will let me know. They never do, I contact them again and it's the same story. Last time I asked for a refund, because it is meaningless getting any result after 1 month. They avoid replying in the refund request and repeat the same story "your sample is being processed, we will let you know". PLEASE AVOID THEM! It was a waste of time (I had to quarantine for 10 full days) and money.

"Recommended for day 2 lateral flow test"

I used rainbow labs for my day 2 lateral flow test twice in last month. Both times they arrived in 2 working days (tests ordered before 12pm), and I got certificates in about an hour after submitting the pic. 1st time I was filling in the form, i had a question, so I gave them a call and was pleasantly surprised when they answered within few minutes (not the experience with other companies I used before where it was impossible to get anyone on the phone). I am very happy with rainbow labs both times I used them, and I will definitely use them again in the future.