"Pretty much a scam company"

Similar experience to others - results never received and customer service useless. Wonder how they are allowed a government licence to operate as it's pretty much just scamming people out of money for a quick profit.

"This is by far the easiest way to test…"

This is by far the easiest way to do any testing when going abroad, coming home from abroad or just having a verified Covid 19 Antigen test. You can test at home, photograph the results and upload them for verification. I have found all of their staff very helpful and in particular, when I had a typo problem on the certificate (probably my error), Chethan sorted it out for me within minutes. Thank you very much for your kindness and courtesy.

"CCJ against Rainbow Labs"

I have just been awarded a judgment in default against Rainbow Labs, who now have a CCJ against them as they have ignored all claims, emails, and letters.

Next step the bailiffs.

They processed my day 2 test on Day 18, making it useless, and ignored my refund requests.

"Rapid customer service"

I’d purchased Day 2 tests back in January but was unable to travel so they were unused. In April I needed an antigen test to enter another country so I contacted Rainbow labs to ask if I could use the Day 2 test, which they agreed. I had also lost the locator references which they rapidly emailed to me including receipts. Customer service is outstanding, no more than 5 minutes for an email response from them. I’d used a few other testing companies before but Rainbow has been by far the best.

"Fast customer support response"

I have used Rainbow Labs in many occasions for COVID-19 tests and I had no issues at all.
Today I contacted Support for first time as I was afraid I made a mistake during the online registration and sample and I got a very diligent and quick answer from one of the agents, Virini.

Thank you again and I hope this was my last test ;)

"Each individual needs to order a separate test."

We ordered two tests together and only realised at the last minute that we needed two separate reference numbers to submit with our tests. Thankfully Varini helped us by sending us an additional reference number and so saved the day. Thank you so much for this. We await our certificates but all seem good so far.

"Good customer service"

Very good customer service. I've used rainbow labs a few times now without any issues.

"Excellent service"

Excellent service. Easy to navigate website and certificate arrived to inbox within a few hours.

"The man who helped us was really…"

The man who helped us was really helpful and polite.

"Was easy to order"

Was easy to order. but did not have a tracking number until i call them. This was resolved as soon as possible whilst i was on the phone. Very approachable customer service.